Baltazar Fidalgo
Retail Management
BRIDGEPORT,CT
Summary
Organized Overnight Support Manager with experience overseeing fulfillment of operations workloads during off-peak hours. Detail-oriented when handling staff coverage and business processes to meet organizational threshold and governmental safety expectations. Drove critical team collaboration to incorporate night-time objectives and performance within scope of nonstop operations environment. Knowledgeable handling of departmental reports and first-person assessments to maintain late-night worker efficiency.
Overview
13
13
years of professional experience
Work History
Overnight Support Manager
Lowes Home Improvment
Norwalk, CT
01.2019 - Current
- Conducted in-person scenario assessments to manage compliance with overnight workload expectations and safety requirements.
- Oversaw internal support processes, compiling reports to track overnight worker efficiency.
- Coached employees through day-to-day work and complex problems.
- Worked with Assistant Store Managers to determine overnight operations effectiveness in meeting overall group objectives.
- Implemented new security measures that successfully reduced shrink within store.
- Managed scheduling, workload assignments and coverage for night staff.
- Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.
- Established and implemented training programs to maximize team performance.
- Currently a licensed driver and trainer for the Counter Balance Forklift, Narrow Aisle Reach Lift, and Order Picker Lift
Service Manager
Lowes Home Improvment
Norwalk, CT
03.2015 - 12.2019
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
- Followed up with customers during and after installations to verify satisfaction.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Managed multiple departments including Millwork(Doors and Windows), Hardware, Tools, Lumber & Building Materials, Flooring, and Pro Sales.
- Alarm certified and Key carrier opening and closing the store.
- Cash Office and safe certified responsible for close of business procedures.
Key Carrying Department Supervisor
Toys "R" Us & Babies "R" Us
Norwalk, CT
01.2012 - 03.2015
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Ran the overnight team during Christmas season ensuring the store was operationally sound by morning.
- Supervised the resets and reset team through Fall season.
- Responsible for overseeing the Receiving Operations incoming and Outgoing.
Department Manager
Home Depot
Stratford, CT
01.2010 - 02.2012
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed the Electrical and Garden departments
Education
High School Diploma -
Bassick High School
Bridgeport, CTSkills
Inventory shrink reduction
Operations management
Training and coaching
Merchandise stocking oversight
Customer service understanding
Document management
Team Building
PPE Compliance
Licensed Power Equipment Operator
Conflict Resolution
Timeline
Overnight Support Manager
Lowes Home Improvment
01.2019 - Current
Service Manager
Lowes Home Improvment
03.2015 - 12.2019
Key Carrying Department Supervisor
Toys "R" Us & Babies "R" Us
01.2012 - 03.2015
Department Manager
Home Depot
01.2010 - 02.2012
High School Diploma -
Bassick High School