Balwinder Kaur
Lynwood
Summary
Dependable retail associate with strong customer service skills, achieving high customer satisfaction through patience and empathy. Experienced in cash handling and team leadership, ready to enhance customer experiences and drive store performance.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate Cashier
Kalia Cuisine/ Microsoft
Redmond, WA
08.2018 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly..
- Greeting customers, make sure they have great experience.
- Led team meetings to discuss performance goals and improve workflow efficiency.
- Developed training materials that enhanced onboarding processes for new employees.
- Operated POS terminals and cash drawer balancing.
- Assisted customers by answering questions and fulfilling requests.
Sales Associate
Sears
Redmond, WA
11.2017 - 04.2018
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales strategies to drive customer engagement.
- Processed transactions accurately and efficiently, ensuring smooth checkout operations.
- Collaborated with team members to achieve monthly sales targets and improve store performance.
- Trained new associates on company policies, procedures, and customer service standards.
- Analyzed inventory levels to optimize stock availability and reduce markdowns on unsold items.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Implemented visual merchandising strategies to enhance product displays and increase foot traffic.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Sr. Sec. School
New Delhi, India05.1988
Associate of Arts - Arts
Vocational College
New Delhi, India06.1992
Skills
- Quick learner
- Customer service
- Patience and empathy
- Cleanliness and hygiene
- Cash handling accuracy
- Goal-oriented mindset
- Dependability
- Customer engagement
- Stock replenishment
- Customer support
- Payment processing
- Loss prevention procedures
- Credit card processing
- Loyalty program promotion
- Resilience under pressure
- Merchandise restocking
- POS terminal operation
- Cash drawer management
Languages
English
Limited Working
Timeline
Retail Sales Associate Cashier
Kalia Cuisine/ Microsoft
08.2018 - Current
Sales Associate
Sears
11.2017 - 04.2018
Associate of Arts - Arts
Vocational College
High School Diploma -
Sr. Sec. School