Bambi Brunt
Gillco Stores
Birmingham,AL
8
years of professional experience
Dynamic customer service professional with a proven track record at Gillco Stores, enhancing customer satisfaction through effective conflict resolution and active listening. Skilled in data entry and team collaboration, I successfully implemented a rewards program that boosted customer loyalty and engagement, ensuring a positive shopping experience for all patrons.
Professional Development Leader with experience in fostering growth and enhancing skill sets in diverse teams. Skilled in curriculum design, training facilitation, and performance evaluation. Strong focus on collaboration and achieving results, adept at adapting to changing needs. Known for reliability and delivering impactful outcomes.
Work History
Customer Service Representative
2 Years 8 Months- Assisted customers with inquiries and product selection, ensuring positive shopping experiences.
- Resolved customer complaints efficiently, maintaining high satisfaction levels.
- Processed transactions accurately using point-of-sale systems, reducing checkout time.
- Collaborated with team members to streamline store operations and enhance service quality.
- Educated customers on promotions and loyalty programs, boosting engagement and participation.
- Trained new staff on customer service protocols and company policies for improved performance.
- Monitored inventory levels, coordinating restocks to ensure product availability for customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Customer Service Cashier
4 Years 8 Months- Processed customer transactions efficiently, ensuring accuracy in cash handling and payment processing.
- Assisted customers with inquiries, providing prompt and knowledgeable service to enhance satisfaction.
- Maintained cleanliness and organization of the checkout area to promote a positive shopping environment.
- Collaborated with team members to resolve customer issues, improving overall service delivery.
- Managed inventory levels at the point of sale, reporting discrepancies to maintain stock accuracy.
- Trained new cashiers on operational procedures and customer service best practices for seamless integration.
- Developed strong relationships with regular customers, fostering loyalty through personalized service interactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
Customer Service Cashier
2 Years 4 Months- Implemented strategies for reducing wait times during peak hours, enhancing customer flow and experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
- Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained cleanliness and organization of the checkout area to promote a positive shopping environment.
- Trained new cashiers on operational procedures and customer service best practices for seamless integration.
- Counted money in drawers at beginning and end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
Education
Bachelor of Science - Early Childhood Education/Special Ed
Skills
Customer service
Active listening
Critical thinking
Data entry
Parent-teacher communication
Student motivation
Child development
Special education support
Project-based learning
Assessment strategies
Creative arts integration
Physical education
Mathematics instruction
Outdoor learning
Science instruction
Social-emotional learning
Visual and performing arts
Language development
Problem-solving skills
Time management
Multitasking and organization
Team collaboration
Adaptability and flexibility
Verbal and written communication
Safety awareness
Collaborative teamwork
Positive reinforcement
Lesson planning
Oral communication
Behavioral management
Conflict resolution
Group and individual instruction
Curriculum development
Student assessment
Individualized learning
Classroom technology
Student evaluation
Student records management
Compliance standards
Standardized tests
Accomplishments
- Collaborated with team of Number in the development of Project name.
- Supervised team of Number staff members.
Timeline
Customer Service Representative
Gillco Stores
09.2021 - 05.2024Read More
Customer Service Cashier
Walgreens
09.2019 - 05.2024Read More
Customer Service Cashier
Dollar General Market
02.2016 - 06.2018Read More
Talladega
Bachelor of Science from Early Childhood Education/Special Ed
Read More