BAMBI DURAN
Bristow,VA
Summary
Proficient in supervising daily operations, enhancing customer experiences, and implementing visual merchandising standards. Strong background in staff training and inventory management, dedicated to fostering positive shopping experiences and achieving sales goals.
Overview
5
5
years of professional experience
Work History
Floor Supervisor
Vans
Fairfax, VA
04.2016 - 09.2017
- Supervised daily floor operations to ensure optimal customer service and product presentation.
- Trained and mentored team members on store policies and sales techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Implemented visual merchandising standards to enhance product visibility and appeal.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Associate
Against All Odds
Woodbridge, VA
06.2013 - 04.2016
- Collaborated with team members to achieve sales goals through effective communication strategies.
- Engaged with customers to provide product knowledge and build brand loyalty.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Participated in training new associates, sharing best practices for customer service excellence.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Hot Topic
Woodbridge, VA
10.2013 - 01.2014
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained visual merchandising standards to align with brand guidelines and promotions.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Supported inventory management by restocking merchandise and organizing displays effectively.
Overnight Stocker
Walmart
Salem, VA
09.2012 - 01.2013
- Organized and replenished merchandise on shelves according to store layout and inventory guidelines.
- Assisted in maintaining clean and orderly stock areas, ensuring efficient retrieval of products.
- Collaborated with team members to optimize stock placement for maximum visibility and accessibility.
- Monitored inventory levels and reported discrepancies to management for timely resolution.
Education
Associate of Science - Graphic Design
Art Institute of Pittsburgh
PA06-2012
Skills
- Customer satisfaction
- Team leadership
- POS systems operations
- Customer relations
- Order picking and processing
- Staff supervision
- Staff training
- Email and phone communication
- Sales goal achievement
- Loss prevention
Timeline
Floor Supervisor
Vans
04.2016 - 09.2017
Sales Associate
Hot Topic
10.2013 - 01.2014
Sales Associate
Against All Odds
06.2013 - 04.2016
Overnight Stocker
Walmart
09.2012 - 01.2013
Associate of Science - Graphic Design
Art Institute of Pittsburgh