Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Banesa Arias

Little Elm ,Texas

Summary

Personable and dedicated team player with extensive experience in customer relations and managing difficult situations. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Fraud Specialist II

JPMorgan Chase
04.2022 - Current
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Streamlined reporting procedures for suspected fraudulent activities, enabling quicker response times and resolutions.
  • Provided exceptional support to internal stakeholders during fraud investigations, ensuring all relevant information was readily available for swift and accurate decisionmaking.
  • Improved efficiency by automating routine tasks related to fraud detection and prevention efforts.
  • Strengthened communication channels between departments, ensuring a coordinated approach towards combating fraud within the organization.
  • Reviewed transactions and receipts to identify any suspicious activity.



Associate Technician

Luxottica Of America
09.2019 - Current
  • Trained new personnel on proper usage and maintenance of laboratory equipment.
  • Collaborated with others to discuss new working opportunities.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Managed to get trained in different areas and get certified by a Quality control trainer.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.

Customer Service Representative

Amazon
02.2015 - 12.2015
  • Answered customer questions and addressed concerns, resulting in a reduction in complaint calls.
  • In charge of preparing customer service summary reports of the area
  • Dealing politely but firmly with demanding customers.
  • Educated customers on special pricing opportunities and company offerings.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Delivered service and support to each customer, paving way for future business opportunities.

Supervisor

Metro PCS
04.2013 - 02.2015
  • Complied with company policies, objectives and communication goals.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Provided ongoing training to address staff needs.
  • Started as a regular associate employee and managed to escalate positions in the company.
  • Managed 4-5 other employees after becoming a supervisor.
  • Dealing with customers was the main part of my job ensuring that any issues where solved in the best outcome possible.
  • Responding quickly to situations.
  • Managing, manipulating and inputting data to computer.

Education

Bachelor of Science - Criminology

UCEM
Guanajuato, Mexico.
6 2019

High School Diploma -

Irving High School
Irving, TX
6 2013

Skills

  • Customer service
  • Problem resolution
  • Planning and coordination
  • Communications
  • Inbound and outbound calling
  • Data evaluation
  • Technologically savvy
  • Adaptive team player
  • Problem-solving abilities
  • Conflict mediation
  • High-energy attitude

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Fraud Specialist II

JPMorgan Chase
04.2022 - Current

Associate Technician

Luxottica Of America
09.2019 - Current

Customer Service Representative

Amazon
02.2015 - 12.2015

Supervisor

Metro PCS
04.2013 - 02.2015

Bachelor of Science - Criminology

UCEM

High School Diploma -

Irving High School

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Banesa Arias