Sara Vu
San Antonio,UNITED STATES
Overview
2
2
Languages
7
7
years of professional experience
Work History
Fraud Specialist II
JPMorgan Chase
San Antonio, TX
02.2026 - Current
- Evaluated transaction data to uncover potential fraudulent activities and reduce risks.
- Developed and implemented fraud detection strategies, improving overall detection rates significantly.
- Monitored emerging fraud trends and provided actionable insights to senior management for strategic decision-making.
- outstanding skills in verbal and written communication
- Excellent time management and organizational skills; sense of urgency & critical thinking
- capability to manage high volumes of client and banker communications and information requests while multi-tasking
- Self-motivated and ability to facilitate change
- Ability to consistently deliver accurate and organized work
- superior professional conduct, presence, reliability, and responsibility for career advancement
- strong partnership and relationship-building skills to collaborate effectively with internal teams (bankers, lending specialists, underwriters, etc.) and external constituents as necessary for each transaction
- Proficiency in Microsoft software applications (Excel, Word, Outlook, Teams, PowerPoint)
Server
Signature Restaurant
San Antonio
04.2025 - 07.2026
- Assisted servers in delivering exceptional dining experiences, fostering a welcoming atmosphere that encouraged repeat visits.
- Streamlined food delivery processes, ensuring timely service and contributing to increased customer satisfaction ratings.
- Worked closely with kitchen staff to coordinate timely meal preparation, enhancing overall operational efficiency.
- Demonstrated a positive attitude while interacting with guests, promoting an inviting environment and strong team morale.
- Maintained cleanliness and organization of dining areas, ensuring compliance with health standards and enhancing guest experience.
- Signia by Hilton at La Cantera
Credit Card Fraud Analyst
Citi
San Antonio, TX
01.2025 - 05.2025
- Analyzed transaction patterns to detect fraudulent activity and mitigate risks.
- Investigated and resolved complex credit card fraud cases, ensuring compliance with regulations.
- Developed and implemented fraud detection strategies, enhancing overall security measures.
- Collaborated with cross-functional teams to streamline fraud reporting processes and improve efficiency.
- Evaluated emerging fraud trends, providing insights to enhance detection systems and protocols.
- Monitored performance metrics to identify areas for process improvement within the fraud analysis team.
- Respond efficiently and effectively to client and internal inquiries
- Assist with the underwriting development process, including identifying thorough financial packages for underwriting purposes, proactively identifying and solutioning potential underwriting issues, and detailed credit risk analysis.
- ensuring client requirements and expectations are consistently met and/or surpassed
- address data quality inquiries and investigate/resolve all issues
Server
Perry’s Steakhouse
San Antonio
02.2023 - 02.2025
- Engaged with guests to understand their preferences, leading to personalized service and repeat patronage.
- Maintained accurate order records and processed payments promptly, ensuring financial accuracy and operational efficiency.
- Fostered a welcoming atmosphere by actively engaging with guests, enhancing their dining experience and building lasting relationships.
- Streamlined order processing through efficient communication, reducing wait times and improving overall guest satisfaction.
- Coordinated with kitchen staff to ensure timely food delivery, promoting teamwork and maintaining high service standards.
- Demonstrated a positive attitude and eagerness to assist guests, contributing to a vibrant dining environment.
Bartender
Lazy Dog
Sugar Land
05.2022 - 07.2023
- Crafted unique cocktails, boosting customer satisfaction and increasing repeat visits.
- Managed bar inventory, reducing waste and optimizing stock levels for cost efficiency.
- Collaborated with team to streamline service, enhancing overall customer experience.
- Implemented new ordering system, improving service speed and reducing wait times.
- Trained new staff, fostering a supportive environment and ensuring consistent service quality.
- Facilitated team meetings to enhance service delivery, leading to noticeable improvements in customer feedback and overall dining experience.
- Respond efficiently and effectively to client and internal inquiries for private booking and reservations
- Ensuring customer needs and expectations are consistently met and/or exceeded
Bartender
Baker St. Pub
Sugar Land
07.2019 - 01.2023
- Crafted 50+ cocktails nightly, enhancing customer satisfaction and fostering repeat visits.
- Mentored new staff members, boosting team efficiency and service quality
- Managed cash transactions accurately, reducing errors and improving accountability.
- Fostered a welcoming environment through attentive service, leading to a noticeable increase in customer loyalty and positive reviews.
- Implemented an inventory tracking system, significantly reducing waste and ensuring timely availability of popular ingredients.
- Respond efficiently and effectively to client and internal inquiries
- Ensuring customer needs and expectations are consistently met and/or exceeded
Assistant General Manager
Goldfish Swim School
Sugar Land
01.2020 - 08.2021
- Fostered a positive team environment, enhancing staff collaboration and improving overall morale in a fast-paced setting.
- Streamlined operational processes to boost lesson scheduling efficiency, resulting in improved customer satisfaction and retention.
- Proficiency in Microsoft software applications
- Analyzed student performance data to identify trends, enabling tailored coaching strategies that led to marked improvements in swim proficiency.
- Coordinated with swim instructors to develop training programs, enhancing instructional quality and ensuring consistent student progress.
- Implemented a feedback system for parents, facilitating open communication and driving substantial improvements in service delivery.
Education
Bachelor of Science - Business Analytics
LSU
Baton Rouge, LA09.2026
High School Diploma -
Dulles High School
Sugar Land, TX05.2019
Skills
- Transaction monitoring
- Team player attitude
- Highly reliable
- Customer service
- Strong multitasking
- Hospitality service expertise
- Teamwork and collaboration
- Problem-solving
- Efficient multitasking
- Allergy awareness
LANGUAGES
English (Native)
Native or Bilingual
Vietnamese (Highly proficient)
Native or Bilingual
COURSES
- Wharton County Junior College - Business Administration
- Courses in Business Applications along with Financial management
Timeline
Fraud Specialist II
JPMorgan Chase
02.2026 - Current
Server
Signature Restaurant
04.2025 - 07.2026
Credit Card Fraud Analyst
Citi
01.2025 - 05.2025
Server
Perry’s Steakhouse
02.2023 - 02.2025
Bartender
Lazy Dog
05.2022 - 07.2023
Assistant General Manager
Goldfish Swim School
01.2020 - 08.2021
Bartender
Baker St. Pub
07.2019 - 01.2023
High School Diploma -
Dulles High School
Bachelor of Science - Business Analytics
LSU