Kanayia Anderson
Greensboro,NC
Summary
An experienced, ambitious, and results-oriented employee with expertise in MS systems, records updating, and observation. I am a highly driven and hardworking professional who gets the job done right with excellent communication and customer service skills.
Overview
5
5
years of professional experience
Work History
Fraud Specialist II
Jack Henry Associates
09.2022 - 02.2024
- Monitored customers bank transactions for suspicious activities and apprehended fraudulent activity in accordance with FI policies
- Conducted investigations into compromised debit/credit cards and fraudulent activity
- Developed and conducted training sessions for new hire staff on reporting fraudulent activity
- Created and maintained detailed records of all incidents of theft and fraud
- Established and maintained effective communication with job staff and managers
- Developed customer loyalty and trust through excellent communication and problem-solving skills
- Ensured customer satisfaction by providing timely and accurate responses to inquiries.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Enhanced company security with advanced fraud monitoring systems and tools.
Customer Service Representative
Amazon
07.2019 - 09.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associates - Nursing
North Carolina Agricultural And Technical State University
Greensboro, NC06.2024
High School Diploma - n/a
Eastern Guilford High School
Gibsonville, NC06.2019
Skills
- Records Updating
- Monitoring
- Computer Proficiency
- Training & Development
- Product Knowledge
- POS systems
- Observation
- Data Entry
- Microsoft Systems
- Dispute Resolution
- Transaction Monitoring
- Investigation Techniques
Timeline
Fraud Specialist II
Jack Henry Associates
09.2022 - 02.2024
Customer Service Representative
Amazon
07.2019 - 09.2022
Associates - Nursing
North Carolina Agricultural And Technical State University
High School Diploma - n/a
Eastern Guilford High School
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