Kathleen Tobar
San Antonio,Tx
Summary
Accomplished Fraud Specialist II at JPMorgan Chase with expertise in fraud detection and loss mitigation. Enhanced customer trust by resolving fraud cases and collaborating effectively with colleagues and external institutions. Known for strong teamwork and adaptability in dynamic environments. Possess critical thinking, problem-solving capabilities, and excellent communication skills.
Overview
11
11
years of professional experience
Work History
Fraud Specialist II
JPMorgan Chase
09.2018 - Current
- Analyze transaction data to identify and mitigate potential fraudulent activities.
- Monitor account activity and flagged suspicious transactions for further investigation.
- Develop training materials and educated colleagues on fraud prevention techniques, best practices, and proper escalation protocols.
- Coordinate with external financial institutions to recover funds lost to fraudulent transactions to minimize loss.
- Conduct thorough investigations and analyze account holder activity and transactions in order to determine appropriate dispute scenarios, denials, or recovery without losing focus of integrity, metrics and performance, bank regulations, and company standards.
Proof of Delivery Agent
KCI Acelity- Aerotek
06.2017 - 08.2018
- Coordinated timely delivery of medical supplies and documentation to healthcare facilities and patients, ensuring compliance with safety and national standards (HIPPA).
- Managed inventory control processes, optimizing stock levels and minimizing discrepancies.
- Managed paperwork accurately, including maintaining detailed records of deliveries, signatures, and other relevant information for billing.
Shift Supervisor/Medication Aide/Resident Care Aide
Lakeside Assisted Living and Memory Care
05.2015 - 06.2017
- Exhibited whole hearted empathy and compassion to assure all residents received necessary treatment involving personal care/wounds/medication and more.
- Administered prescribed medications to residents each day, maintaining accuracy, safety, and proper documentation.
- Oversaw daily operational procedures as a shift leader, ensuring proper restocking, timely reordering, and adherence to health and safety standards.
Education
Associate of Applied Science - Information Security Analyst
Northwest Vista College
San Antonio, TX12-2025
Skills
- Fraud Detection & Loss Mitigation
- Investigation & Case Management
- Information Security Awareness
- Collaboration & Communication
- Data Analysis
Timeline
Fraud Specialist II
JPMorgan Chase
09.2018 - Current
Proof of Delivery Agent
KCI Acelity- Aerotek
06.2017 - 08.2018
Shift Supervisor/Medication Aide/Resident Care Aide
Lakeside Assisted Living and Memory Care
05.2015 - 06.2017
Associate of Applied Science - Information Security Analyst
Northwest Vista College