Banesha Campbell
Atlanta,GA
Summary
Dynamic and results-driven professional with extensive experience at America's Best Contacts and Glasses. Proven expertise in frame fitting and product upselling, enhancing customer satisfaction through exceptional service. Skilled in managing optical orders and educating clients on corrective lens options, fostering strong relationships and driving sales growth.
Overview
8
8
years of professional experience
Work History
Contact Lens Specialist
America's Best Contacts and Glasses
10.2022 - Current
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
Third Key Manager
America's Best Contacts and Eyeglasses
10.2022 - Current
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Developed professional relationships to improve retention of key customers.
- Promoted business' development by building and maintaining relationships with new clients.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Receptionist
America's Best Contacts and Glasses
04.2022 - Current
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Customer Service Representative
Kroger
08.2019 - 03.2022
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
City Carrier
USPS
11.2017 - 02.2020
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Picked up outgoing mail from letter boxes and in person from customers.
- Worked closely with other employees in mail office and handled various administrative tasks.
- Placed packages and letters in mailboxes.
- Retrieved outgoing mail from mailboxes.
- Planned and cased mail in sequence of delivery for designated route.
- Delivered packages and mail to business and people in local area.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Education
Associate Of Applied Business - Accounting
Fortis Institute
Orange City, FL06.2016
Skills
- Display building
- Frame fitting
- Product upselling
- Contact lens
- Corrective lens options
- Retail sales
- Optical orders
- Eyeglass repair
- Transaction processing
- Customer service
- Insurance billing
Timeline
Contact Lens Specialist
America's Best Contacts and Glasses
10.2022 - Current
Third Key Manager
America's Best Contacts and Eyeglasses
10.2022 - Current
Receptionist
America's Best Contacts and Glasses
04.2022 - Current
Customer Service Representative
Kroger
08.2019 - 03.2022
City Carrier
USPS
11.2017 - 02.2020
Associate Of Applied Business - Accounting
Fortis Institute
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