Banessa Arias
Summary
Driven Customer Support Representative with over 12 years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building.
Overview
2
2
years of professional experience
Work History
CSA
Nyu Langone
08.2023 - Current
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Delivered prompt service to prioritize customer needs.
- Developed and updated databases to handle customer data.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
Bdc
Toyota Motor
09.2021 - Current
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Presented professional image consistent with company's brand values.
- Offered incentives to reschedule no-show and canceled appointments.
- Contributed to team objectives in fast-paced environment.
- Helped team achieve goals to boost sales and build morale.
- Set and achieved company defined sales goals.
- Trained team to answer incoming phone calls and schedule appointments for sales team.
Education
No Degree - Medical Insurance Billing
Sanford Brown Institute
New York, NY01.2019
High School Diploma -
Lawrence High School
New York, NY07.2009
Skills
- Database Management
- Sales Transactions
- Process Improvement
- International sales support
- Staff education and training
Languages
Spanish
Native or Bilingual
Timeline
CSA
Nyu Langone
08.2023 - Current
Bdc
Toyota Motor
09.2021 - Current
No Degree - Medical Insurance Billing
Sanford Brown Institute
High School Diploma -
Lawrence High School
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