Elizabeth Canada
Magna,UT
Summary
Motivated office professional with proven skills in managing appointments, meetings and events. Able to independently organize resources to smoothly meet routine needs and complete special projects. Skilled communicator and problem-solver with the adaptability to handle changing demands.
Overview
16
16
years of professional experience
Work History
CSA
Sutter Health
Salt Lake City, UT
09.2020 - Current
- Scheduling of appointments
- Prescription Refills
- Requests for completion of various forms
- Requests for orders for tests, referrals, other care needs
- Assistance with medical billing/insurance questions
- Test results
- Medical Advice from Dr.
- Experienced working with Ma's and registered nurses, pharmacists, and advance practice clinicians to support one or more of Sutter health ambulatory care delivery teams based in California.
- Handled 300 calls per day to address customer inquiries and concerns, performed 70-100 emails daily.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Worked flexible hours; weekend, and holiday shifts
Administrative Assistant/Billing Specialist
Optum
Salt Lake City, Utah
10.2005 - 07.2020
- Billing to insurance company, HCFA 1500 claim form.
- Greeted visitors and escorted them to their destinations.
- Prioritized and managed multiple tasks and competing priorities in servicing requests from managers.
- Worked on special projects, taking lead on important projects. Worked with Vendors, did all incoming and outgoing mail.
- Scanned reports, sent faxes and filled out ICD -9
- Accurately inputted all patient and insurance information into company's computer system using DOS and D3.
- Identified insurance payer sources and verified insurance coverage
- Resolved issues that could affect care progression by ensuring flow of information and solving problems
- Answered telephone promptly and politely provided information and assistance.
Education
GED -
Salt Lake Community Colledge
09.2005
Skills
- Professional and Courteous
- Report Preparation
- Verbal and Written Communication
- Database and Client Management Systems
- Confidentiality and Data Protection
- Information Ordering
- Problem Sensitivity
- Discrepancy Resolution
- Billing and Invoicing
Timeline
CSA
Sutter Health
09.2020 - Current
Administrative Assistant/Billing Specialist
Optum
10.2005 - 07.2020
GED -
Salt Lake Community Colledge