Diyarelis Cotto
Orlando,FL
Summary
Hardworking and dedicated Banquet Server with over 5 years of experience delivering exceptional customer service in fast-paced hospitality settings. Proficient in banquet setup, food service, and maintaining a clean, welcoming environment. Strong communication and organizational skills, with a commitment to exceeding guest expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Banquet Server
Rosen Shingle Creek
Orlando, FL
02.2019 - Current
- Assist with the setup and breakdown of banquet events, ensuring all equipment and buffet tables are properly arranged and cleaned.
- Execute event setups based on Banquet Event Orders (BEOs), ensuring that events run smoothly and efficiently.
- Provide exceptional customer service by greeting guests, serving food and beverages, and responding to inquiries or concerns promptly.
- Cater to specific dietary needs and allergies, offering knowledgeable guidance on menu options.
- Work collaboratively with coworkers and event captains to ensure seamless service and coordination during events.
- Maintain cleanliness of workstations and event areas, upholding the resort’s high standards for hygiene and presentation.
Education
High School Diploma -
Evans High School
Orlando, FL05-2009
Skills
- Strong verbal communication and interpersonal skills
- Excellent customer service and conflict resolution abilities
- Knowledge of food safety and dietary requirements
- Self-motivated and team-oriented
- Organized with strong attention to detail
- Ability to work under pressure and multitask
- Experience with event setups, food service, and clean-up
Certification
- Food safety
- responsible vending
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Banquet Server
Rosen Shingle Creek
02.2019 - Current
High School Diploma -
Evans High School
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