Bansariben Patel
Vallejo,CA
Summary
Reliable hospitality professional with 7+ years of experience in hotel and front desk operations. Skilled in guest relations, conflict resolution, cash handling, and staff scheduling. Proven ability to improve service quality, manage maintenance needs, and support smooth day-to-day operations.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Manager
Baysinn motel
Vallejo, CA
07.2024 - Current
- Managed motel front desk operations and guest check-in procedures.
- Supervised maintenance requests and resolved property issues to enhance guest satisfaction across motel facilities.
- Monitored budgets and expenditures to maintain quality standards while achieving cost-effectiveness.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Monitored cash handling, billing records, and payment processing at the motel.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Created monthly reports for senior management highlighting operational performance metrics to inform strategic decisions.
Manager
Royal palms motel
Concord, California
05.2022 - 06.2024
- Managed motel front desk operations and guest check-in procedures at Royal Palms Motel.
- Scheduled staff shifts and assigned duties for Royal Palms Motel operations.
- Coordinated housekeeping schedules and room readiness for Royal Palms Motel guests.
- Supervised maintenance requests and resolved property issues across motel facilities.
- Monitored cash handling, billing records, and payment processing at the motel.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
Front Desk Receptionist
Motel 6 motel
Dalton, GA
01.2021 - 05.2022
- Greeted guests and facilitated smooth check-in and check-out process.
- Managed reservations using a property management system and booking calendars to ensure optimal occupancy.
- Maintained organized reception area, ensuring timely assistance for all guests.
- Collected payments, verified IDs, and balanced cash drawer during shifts.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Input customer data into reservation systems and updated to reflect room changes.
- Received and documented packages upon delivery, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Front Desk Receptionist
Econolodge motel
Pine Bluff, Arkansas
02.2020 - 12.2020
- Greeted guests and facilitated seamless check-in and check-out experiences.
- Managed reservations using a property management system and booking calendars.
- Processed payments, deposits, and folio adjustments at the front desk.
- Resolved guest concerns and coordinated service requests with housekeeping.
- Verified identification and room assignments for arriving guests.
- Communicated hotel policies, amenities, and local directions to guests.
- Delivered exceptional customer service by promptly addressing inquiries via phone or email.
- Entered customer information into computer systems to ensure accurate and up-to-date records.
Crew Member
Taco Bell
Leeds, AL
10.2018 - 11.2019
- Greeted Taco Bell guests and took drive-thru and counter orders.
- Operated the POS system to process payments and order changes.
- Assembled menu items with speed and accuracy during rush periods.
- Supported team members with food prep and station setup.
- Handled customer concerns with friendly service and clear communication.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Front Desk Receptionist
American Best Value Inn
Douglasville, Georgia
06.2017 - 10.2018
- - Greeted guests and facilitated smooth check-in and check-out processes at American Best Value Inn.
- - Answered phone calls and efficiently coordinated guest requests with professionalism.
- - Processed payments, deposits, and adjustments to guest folios at front desk.
- - Updated reservations in a property management system and booking calendars.
Education
High School Diploma -
Shree Shantaram Bhatt English Medium School
Mota, Gujarat India05-2014
Skills
- Front desk operations
- Property management systems
- Hotel operations
- Budget monitoring
- Vendor negotiation
- Guest services
- Shift scheduling
- Team leadership
- Problem solving
- Decision-making
- Customer relationship management (CRM)
- Verbal and written communication
Languages
English
Professional
Gujarati
Full Professional
Hindi
Limited
Timeline
Manager
Baysinn motel
07.2024 - Current
Manager
Royal palms motel
05.2022 - 06.2024
Front Desk Receptionist
Motel 6 motel
01.2021 - 05.2022
Front Desk Receptionist
Econolodge motel
02.2020 - 12.2020
Crew Member
Taco Bell
10.2018 - 11.2019
Front Desk Receptionist
American Best Value Inn
06.2017 - 10.2018
High School Diploma -
Shree Shantaram Bhatt English Medium School