Karie Allen
Oklahoma City,OK
Summary
Operations professional coordinating daily floor activity for 10+ people per shift, cash handling, and service standards across retail and hospitality settings. Supports opening and closing procedures, keeps transactions accurate, and helps maintain a clean and organized environment for staff and customers. Brings a practical approach to team coordination in an Operations Supervisor role that depends on reliable execution and steady site flow.
Overview
7
7
years of professional experience
Work History
Manager
DJEnt LLC
08.2024 - 06.2026
- Scheduled 25-50% of staff shifts weekly to maintain coverage across front desk and opening hours.
- Managed daily operations across front desk, customer service, and cash handling activities.
- Oversaw opening and closing procedures, securing the site and preparing work areas for each shift.
- Resolved customer concerns promptly and maintained a professional tone during busy service periods.
- Tracked inventory levels and restocked essential supplies to support uninterrupted daily operations.
- Monitored cash drawer balances and followed loss prevention procedures during transactions.
- Provided staff guidance on service standards, phone etiquette, and customer interactions.
- Maintained team communication to keep shifts aligned with daily priorities and service expectations.
- Reconciled cash receipts against sales records and reported variances to management.
- Improved customer experience by greeting guests, answering questions, and directing them to the right point of contact.
Outreach Advocate
Homeless Alliance
10.2022 - 03.2023
- Maintained 25-50 daily client interactions while answering questions and directing residents to the right staff and resources.
- Maintained a clean, sanitary, and well-stocked agency space through consistent team coordination and daily upkeep.
- Coordinated communication with an electronics company to help residents and clients obtain government phones.
- Partnered with peers to keep service areas organized and respond quickly to changing front-desk needs.
Managing Clerk
Jungle Red’s
01.2022 - 06.2022
- Managed opening and closing procedures for a novelty hotel, keeping daily operations organized and on schedule.
- Assisted customers with product questions, helping them find items and complete order placements efficiently.
- Strengthened repeat business through consistent, friendly service and prompt issue resolution at the front desk.
Shift Lead
Goodwill Industries of Central Oklahoma
09.2019 - 12.2021
- Opened and closed the store on scheduled shifts, supporting daily readiness and end-of-day security.
- Earned promotion to shift lead, taking on broader responsibility for shift coordination and oversight.
- Supported team members during busy periods, keeping service moving and reinforcing a helpful customer experience.
Education
Associates - Science
Seminole State college
Seminole, United States12-2002
Bachelor - Business Administration
East Central University
Ada, OK, United States09-2026
Skills
Operations management
Pos management
Cash handling
Inventory control
Opening and closing procedures
Staff scheduling
Loss prevention
Customer service
Community outreach
Front desk operations
Issue resolution
Team supervision
Complaint handling
Staff training
Phone etiquette
Timeline
Manager
DJEnt LLC
08.2024 - 06.2026
Outreach Advocate
Homeless Alliance
10.2022 - 03.2023
Managing Clerk
Jungle Red’s
01.2022 - 06.2022
Shift Lead
Goodwill Industries of Central Oklahoma
09.2019 - 12.2021
Bachelor - Business Administration
East Central University
Associates - Science
Seminole State college