Bao Duong
Chicago,Illinois
Summary
Experienced F&B professional with a demonstrated 8 years of working in Hospitality Industry. Proven leader in hospitality at Park Hyatt Saigon, adept in customer retention and strategic planning. Excelled in enhancing guest satisfaction, evidenced by significant online reviews, and spearheaded F&B sales initiatives. Skilled in verbal communication and Microsoft Office, I significantly contributed to team development and revenue growth, showcasing a blend of hard and soft skills.
Overview
8
8
years of professional experience
Work History
F&B SUPERVISOR
Hyatt Regency Mccormick Place
CHICAGO, ILLINOIS
05.2024 - Current
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
- Liaised with senior management regarding any changes in policies or procedures.
- Part of planning team for many important and big events with over 20,000 attendees from the convention such as DNC 2024, ASCO, SHRM, MIDWEST...
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Worked closely with other departments such as housekeeping and security for smooth operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
FOOD & BEVERAGE LOYALTY MANAGER
Park Hyatt Saigon
HO CHI MINH CITY, VIETNAM
09.2022 - 05.2024
- Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency, and satisfaction.
- I became the main sales lead for F&B to sell tickets, events, and special products to increase hotel revenue.
- Main contact for all hotel VIP guests.
- Led the Guest Experience Team for the F&B Department to ensure guests' experience and satisfaction are met in all areas.
SENIOR RESTAURANT ASSISTANT MANAGER
Park Hyatt Saigon
HO CHI MINH CITY, VIETNAM
05.2019 - 09.2022
- Calculated inventory and ordered appropriate supplies to meet expected demands.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Became Department Coach.
Restaurant Team Leader
Park Hyatt Saigon
HO CHI MINH CITY, VIETNAM
05.2018 - 04.2019
- Provided feedback to management regarding employee performance issues or concerns.
- Developed training materials and conducted ongoing training sessions for new hires and existing employees.
- Main supervisor of the restaurant to run daily operation, planning, made floor plans, side work, schedule for staff
Barista Shift Supervisor
Highlands Coffee
HO CHI MINH CITY, VIETNAM
04.2017 - 12.2017
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Education
CERTIFICATE - WINE AND SPIRITS
WINE & SPIRIT EDUCATION TRUST - WSET 1
HO CHI MINH CITY03-2020
BBA - Tourism And Hotel Management
INDUSTRIAL UNIVERSITY OF HO CHI MINH CITY
HO CHI MINH CITY07-2017
Graduate Certificate -
FOOD SAFETY MANAGEMENT
CERTIFICATE -
SERVSAFE FOOD HANDLER
CHICAGOSkills
- Influencing skills
- Customer retention strategies
- Customer segmentation
- Brand loyalty development
- Verbal and written communication
- Attention to detail
- Strategic planning and alignment
- Microsoft office
Languages
Vietnamese
Native/ Bilingual
English
Professional
Timeline
F&B SUPERVISOR
Hyatt Regency Mccormick Place
05.2024 - Current
FOOD & BEVERAGE LOYALTY MANAGER
Park Hyatt Saigon
09.2022 - 05.2024
SENIOR RESTAURANT ASSISTANT MANAGER
Park Hyatt Saigon
05.2019 - 09.2022
Restaurant Team Leader
Park Hyatt Saigon
05.2018 - 04.2019
Barista Shift Supervisor
Highlands Coffee
04.2017 - 12.2017
CERTIFICATE - WINE AND SPIRITS
WINE & SPIRIT EDUCATION TRUST - WSET 1
BBA - Tourism And Hotel Management
INDUSTRIAL UNIVERSITY OF HO CHI MINH CITY
Graduate Certificate -
FOOD SAFETY MANAGEMENT
CERTIFICATE -
SERVSAFE FOOD HANDLER
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