Bao Trinh

• Greeted and assisted guests with check-in and check-out processes, ensuring a welcoming environment.
• Managed reservations, guest information, room assignments, billing, invoices, and daily Front Office records.
• Prepared daily arrival information, coordinated with Housekeeping and other departments, and responded to guest requests and concerns to ensure a smooth stay.

OTA Sales

• Managed OTA channels such as Booking.com, Agoda, and Expedia, including room rates, availability, and inventory.
• Assisted with creating promotions, discounts, and special offers to attract customers and increase bookings.
• Monitored booking trends and OTA performance while learning about pricing strategies, commissions, and revenue management.

Reservations

• Responded to guest emails and inquiries regarding room availability, rates, policies, and special requests.
• Created, modified, and confirmed reservations while maintaining accurate guest information.
• Coordinated with other departments to ensure guest requests and arrangements were properly prepared.

Front Office

• Assisted with guest check-ins and check-outs while providing personalized service and handling guest requests.
• Prepared next-day arrival information, updated passport and guest details, and coordinated with other departments.
• Posted guest charges, prepared invoices, and assisted with billing and other daily Front Office operations.

• Returned for a second internship at Namia, building on prior experience to deliver consistently high-quality guest service
• Utilized booking software to manage reservations and streamline check-in processes.
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

• Hosted guests and ensured a seamless, high-quality guest experience
• Assisted with guest communications across multiple channels
• handled check-ins/outs and personalized in-villa arrangements