BAO VANG
MINNEAPOLIS,MN
Summary
Compassionate Case Manager with strong clinical knowledge and judgment. Collaborative professional adept at treating diverse patient needs and managing dynamic conditions. Skilled in problem-solving and documentation. Experienced in handling emergent cases with poise.
Overview
10
10
years of professional experience
Work History
Intake Coordinator/Targeted Case Manager
Avivo
Minneapolis, MN
07.2017 - Current
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Maintained accurate records of client intakes in electronic database system.
- Provided information and resources to individuals, families, and groups seeking assistance.
- Created individualized service plans for each client based on their unique needs and goals.
- Assisted in determining appropriate referrals for clients to other community agencies or programs.
- Met regularly with clients to review progress towards established goals and objectives.
- Facilitated group sessions designed to address specific issues related to client's mental health needs.
- Collaborated with multidisciplinary team members to ensure quality care is provided to all clients.
- Ensured compliance with relevant regulations pertaining to the provision of services.
- Offered crisis intervention techniques when needed.
- Managed confidential client data in compliance with HIPAA and other relevant regulations.
- Utilized case management systems to track client cases from intake through to completion.
- Facilitated communication between clients, family members, and healthcare providers to ensure seamless service delivery.
- Monitored client progress towards achieving established goals through regular contact both in person and over the phone.
- Maintained accurate and concise records of clients' diagnoses, medications and services.
Independent Living Specialist
Hennepin Home Health Care
Brooklyn Park, MN
11.2016 - 07.2017
- Provided direct case management, advocacy, and support services to clients in order to promote independent living skills.
- Developed individual service plans that identified goals and objectives for each client.
- Coordinated referrals to appropriate resources including housing, transportation, financial assistance programs.
- Ensured compliance with all applicable laws and regulations governing program operations.
- Monitored progress of clients towards achieving their goals as outlined in their individual service plans.
- Participated in regular team meetings to discuss cases and develop strategies for providing effective services.
- Documented patient status and reported changes in care needs.
- Accompanied clients to doctors' offices or on other trips outside home.
- Transported individuals to medical appointments and assisted with errands.
Float Set Supervisor
Opportunity Partners
Minnetonka, MN
06.2015 - 11.2016
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Managed team of 5-10 employees, ensuring high productivity and quality standards were met.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Trained new employees on company policies, job duties, and performance expectations.
Mental Health Behavioral Aide
Accurate Homecare
Otsego, MN
10.2014 - 08.2015
- Developed and implemented behavior intervention plans for clients.
- Monitored client progress and documented changes in behavior.
- Utilized positive reinforcement techniques to encourage appropriate behaviors.
- Assisted clients in developing social skills, coping strategies, and problem-solving skills.
- Collaborated with other professionals, such as teachers, psychiatrists, psychologists., to develop treatment plans for clients.
- Taught clients how to manage stress through relaxation techniques and breathing exercises.
- Supported families of clients by offering guidance on managing challenging behaviors.
- Facilitated communication between parents and guardians and school personnel regarding the client's progress or lack thereof.
- Attended meetings with multi-disciplinary teams to discuss goals, objectives, interventions, and strategies related to client care.
Education
B.A - Sociology/Criminology
UNIVERSITY OF MONTANA
Missoula, Mt05.2013
Associate - General Studies
COLLEGE OF TECHNOLOGY
Missoula, Mt05.2011
Certificate - Health Unit Coordinator
Hennepin Community College
Brooklyn Park, MN01.2004
High School -
BIG SKY HIGH SCHOOL
Missoula, Mt06.1995
Skills
- Multi-Line Phone Systems
- Scheduling appointments
- Confidentiality
- Insurance Verification
- Appointment Scheduling
- Data entry
- Follow-up skills
- Coordinate schedules
- Crisis Management
- Written Communication
- Communication Skills
- Interpersonal Communication
- Active Listening
- MNits
- MnSure Assister
- Microsoft Word
- Microsoft Excel and PowerPoint
Languages
Hmong
Native/ Bilingual
Timeline
Intake Coordinator/Targeted Case Manager
Avivo
07.2017 - Current
Independent Living Specialist
Hennepin Home Health Care
11.2016 - 07.2017
Float Set Supervisor
Opportunity Partners
06.2015 - 11.2016
Mental Health Behavioral Aide
Accurate Homecare
10.2014 - 08.2015
B.A - Sociology/Criminology
UNIVERSITY OF MONTANA
Associate - General Studies
COLLEGE OF TECHNOLOGY
Certificate - Health Unit Coordinator
Hennepin Community College
High School -
BIG SKY HIGH SCHOOL
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