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Rhonda Badilishamwalimu
Intake Specialist
Dunbar,WV
Work Preference
Overview
9
9
years of professional experience
Work History
Intake Coordinator/Office Manager
Partnership of African American Churches/PAAC House
Charleston, WV
07.2022 - 05.2026
- Coordinated intake processes to streamline client assessments and service delivery.
- Developed and maintained comprehensive client databases for tracking services provided.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Maintained confidentiality and compliance with healthcare regulations, safeguarding patient information.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Completed intake assessment forms and filed clients' charts.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
Lead Domestic Violence Advocate
YWCA Hope House
Charleston, WV
05.2021 - 07.2022
- Provided crisis intervention and support to survivors of domestic violence, ensuring safety and empowerment.
- Developed and facilitated educational workshops on healthy relationships and resources available for victims.
- Collaborated with local agencies to coordinate essential services for clients, enhancing community resource access.
- Maintained accurate case documentation, ensuring compliance with legal standards and organizational policies.
- Trained new staff on advocacy techniques and organizational procedures to foster a supportive team environment.
- Provided crisis intervention services, offering immediate support and guidance to individuals experiencing domestic violence situations.
- Developed and maintained resource directories, ensuring timely access to accurate information on available support services.
Youth Crisis Worker
Monongalia County Youth Service Center
Morgantown, WV
11.2019 - 05.2021
- Facilitated crisis intervention sessions, providing immediate support to youth in distress.
- Developed individualized safety plans in collaboration with clients and families.
- Assessed client needs through comprehensive evaluations and active listening techniques.
- Coordinated community resources to enhance service delivery for at-risk populations.
- Provided empathetic support to clients in crisis, guiding them towards appropriate resources and interventions.
- Facilitated therapeutic group sessions designed to provide coping skills training, peer support networks, and emotional regulation techniques.
- Supported clients in developing coping skills.
- Managed high-stress situations calmly, effectively deescalating conflicts and addressing client concerns.
- Performed verbal de-escalation to resolve crises.
Front Desk Assistant
Hilton Garden Inn Hotel
Morgantown, WV
01.2017 - 11.2019
- Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
- Delivered exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and bookings using property management systems to optimize occupancy rates.
- Trained new staff on front desk procedures, enhancing team performance and service quality.
- Maintained accurate records of guest transactions and preferences to personalize service experiences.
- Collaborated with housekeeping to ensure timely room availability and cleanliness standards were met consistently.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
Associate of Applied Science - Clinical Medical Assisting
WVJC
Morgantown, WV01-2015
No Degree - Domestic Violence
Universal Class
Charleston, WV01-2021
Summary
Professional Intake Coordinator skilled in managing client assessments, workflow coordination, and ensuring seamless service delivery. Strong focus on team collaboration and achieving results. Flexible and reliable, adept at adapting to changing needs. Proficient in client communication, scheduling, and administrative tasks, ensuring efficient operations and high client satisfaction.
Skills
- Insurance verification
- Multi-line phone systems
- Scheduling appointments
- Multi-line phone operations
- Charting and clinical documentation
- Customer service
- Multitasking and organization
- Microsoft office
- Phone and email etiquette
- Data entry
- Documentation and recordkeeping
- Accounts payable and receivable
- Time management
- Multitasking
- Excellent communication
- Organizational skills
Timeline
Intake Coordinator/Office Manager
Partnership of African American Churches/PAAC House
07.2022 - 05.2026
Lead Domestic Violence Advocate
YWCA Hope House
05.2021 - 07.2022
Youth Crisis Worker
Monongalia County Youth Service Center
11.2019 - 05.2021
Front Desk Assistant
Hilton Garden Inn Hotel
01.2017 - 11.2019
No Degree - Domestic Violence
Universal Class
Associate of Applied Science - Clinical Medical Assisting
WVJC