Danielle Dixon
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Intake Coordinator/Administrative Manager
Compassion Hospice
Beaumont, TX
02.2022 - Current
- Streamlined the intake process by implementing efficient data collection and organization methods.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Coordinated interdisciplinary communication for smoother transitions between care providers.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Improved efficiency within the department by prioritizing tasks and managing time effectively.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed intake assessment forms and filed clients' charts.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Registered Nurse
Partners In Community Nursing
Whitby, Ontario
01.2020 - 01.2022
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Managed care from admission to discharge.
Medical Administrative Secretary/ Registered Nurse
Drs Office Serving 3 Full Time Drs
Trenton, Ontario
02.2013 - 03.2015
- Enhanced patient satisfaction by providing efficient administrative support and maintaining organized medical records.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Assisted physicians with accurate transcription of medical reports, ensuring timely communication with patients and other healthcare providers.
- Managed sensitive patient data securely, maintaining strict compliance with HIPAA regulations.
- Collaborated with insurance companies to resolve billing issues promptly, minimizing financial burden on patients.
- Improved office efficiency by implementing electronic health record system, reducing paperwork and streamlining workflows.
- Maintained inventory of medical supplies, ensuring adequate stock levels to support clinical operations without interruption.
- Served as liaison between healthcare providers and patients'' families, ensuring clear communication regarding treatment plans and progress updates.
- Processed prescription refill requests efficiently, verifying accuracy of information before forwarding to the appropriate physician for approval.
- Contributed to smooth daily clinic operations by managing telephone lines, directing calls appropriately and taking detailed messages when needed.
- Organized diagnostic test results for easy access by healthcare providers during patient consultations or rounds.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
Registered Nurse Case Manager
Paramed Home Health
Belleville Ontario
06.2011 - 01.2015
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
- Enhanced interdisciplinary team communication through regular case conferences, promoting effective collaboration for optimal patient care.
- Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Maintained detailed documentation of patient encounters, supporting accurate billing practices and data-driven decision making.
- Implemented evidence-based nursing interventions, contributing to improved quality of care and patient satisfaction scores.
Education
Associate of Science - Nursing
St. Lawrence College
Brockville, Ontario06.2010
No Degree - Nursing Education
Malone University
Canton, OH09.2005
Skills
- Multi-Line Phone Systems
- Appointment Scheduling
- Patient Scheduling
- Inventory Management
- Medical Terminology
- Insurance Verification
- Resource Coordination
- Organizational Skills
- Computer Proficiency
- Case Management
- Multitasking
- Office Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 35 staff members.
- Charting - Developed and organized 300+ charts for all new and current patients, routinely updating information for physician reference.
- Documentation - Ensured charting accuracy through precise documentation.
- Training - Trained team of staff nurses in medical office procedures to ensure consistent quality of care.
- Clinical Skills - Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Human Resources - Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing new hire manuals.
- Quality Assurance - Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
- Implementation - Assisted in implementation of new tracking system that resulted in improved patient care.
Affiliations
- International Society of Female Professionals
Certification
- Certified Case Manager
- CPR/First Aid Certified 2025
Timeline
Intake Coordinator/Administrative Manager
Compassion Hospice
02.2022 - Current
Registered Nurse
Partners In Community Nursing
01.2020 - 01.2022
Medical Administrative Secretary/ Registered Nurse
Drs Office Serving 3 Full Time Drs
02.2013 - 03.2015
Registered Nurse Case Manager
Paramed Home Health
06.2011 - 01.2015
Associate of Science - Nursing
St. Lawrence College
No Degree - Nursing Education
Malone University