Barakah Ismail
Philadelphia,PA
Summary
Detail-oriented and organized professional with over 5 years of customer service experience, currently serving as a Digital Recording Technician in the judicial system. Skilled in accurately documenting courtroom proceedings and managing case records with precision. Committed to upholding the integrity of legal processes while ensuring efficient communication among court personnel. Known for maintaining composure under pressure, actively listening to diverse perspectives, and providing exceptional support to judges, attorneys, and the public. Eager to leverage strong administrative and interpersonal skills in a court clerk role.
Overview
9
9
years of professional experience
Work History
Digital Recording Technician
First Judicial District Of Pennsylvania
Philadelphia, PA
04.2024 - Current
- Operate digital recording equipment during court proceedings, ensuring accurate and reliable audio documentation.
- Type real-time transcripts of courtroom proceedings, capturing essential dialogue and events for accurate records.
- Collaborate with court staff to maintain smooth operations and promptly address technical issues.
- Enhance the quality of recorded materials, contributing to the efficient administration of justice.
Customer Service Cashier
Whole Foods Market
Newark, NJ
04.2018 - 12.2020
- Successfully managed diverse customer transactions, adeptly addressing their unique needs and concerns
- Spearheaded the customer service booth, efficiently handling incoming calls, processing refunds, and managing returns
- Led process improvement initiatives under management guidance, resulting in enhanced customer service standards
- Achieved and maintained consistently high customer satisfaction ratings through a dynamic, friendly, and team-focused approach to service
- Received the New Hire Award for outstanding performance
Film Crew
AMC Loews Jersey Gardens
Elizabeth, NJ
12.2015 - 12.2017
- Played a pivotal role in ensuring the seamless operation of the theater by expertly managing tasks including cleaning, ticket sales, food preparation, and maintaining an immaculate environment
- Elevated the guest experience through a customer-centric approach, ensuring smooth transactions and delivering exceptional service
- Awarded the Guest Connections Award for exceptional service and friendliness
Customer Service Representative
Xerox
Newark, NJ
08.2015 - 06.2017
- Expertly managed a high volume of inbound calls, consistently maintaining a professional demeanor even in high-pressure situations
- Spearheaded customer satisfaction initiatives, proactively resolving issues with knowledge and a friendly disposition
Intern Assistant/Criminal Records Department
Newark Municipal Court
Newark, NJ
06.2015 - 09.2015
- Demonstrated meticulous organizational skills by efficiently managing and systematizing records
- Played a pivotal role in supporting the department's smooth operation by providing effective clerical support
Education
Bachelor's of Public Administration -
Rutgers University
Newark, NJ10.2024
Associate of Arts - Liberal Arts
Essex County College
Newark, NJ12.2018
Skills
- Effective communication
- Active listening
- Problem-Solving
- Empathetic Engagement
- Teamwork
- Time management
- Multitasking
- Conflict resolution
Timeline
Digital Recording Technician
First Judicial District Of Pennsylvania
04.2024 - Current
Customer Service Cashier
Whole Foods Market
04.2018 - 12.2020
Film Crew
AMC Loews Jersey Gardens
12.2015 - 12.2017
Customer Service Representative
Xerox
08.2015 - 06.2017
Intern Assistant/Criminal Records Department
Newark Municipal Court
06.2015 - 09.2015
Bachelor's of Public Administration -
Rutgers University
Associate of Arts - Liberal Arts
Essex County College
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