Barb Santschi
Saint Peters, Mo,MO
Summary
Dedicated Sales Support Associate with expertise in order processing and account management. Known for enhancing customer satisfaction through timely solutions and effective communication.
Overview
17
17
years of professional experience
Work History
Sales Support Assoicate
Elsevier Inc
Maryland Heights, MO
08.2021 - 02.2026
- Managed sales inquiries, providing timely solutions 48 hour turnaround and ensuring accurate information delivery.
- Assisted in processing orders, verifying details for compliance with internal standards.
- Improved customer retention rates by consistently delivering excellent service and support.
- Boosted customer satisfaction by providing timely and accurate sales support services.
Client Service Specialist
Elsevier Inc
Maryland Heights, MO
05.2017 - 08.2021
- Facilitated communication between universities and internal sales teams.
- Resolved client inquiries efficiently, ensuring high levels of satisfaction and retention.
- Coordinated with cross-functional teams to address complex client issues promptly and effectively.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service.
Journals Customer Service
Elsevier Inc
Maryland Heights, MO
07.2009 - 05.2017
- High call volume 100+ per day.
- Worked in fast-paced environments.
- Skilled at working independently.
- Learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
Hazelwood Central High School
Florissant, MOSkills
- Client relationship building
- Teamwork and collaboration
- Problem-solving
- Order processing
- Account management
Timeline
Sales Support Assoicate
Elsevier Inc
08.2021 - 02.2026
Client Service Specialist
Elsevier Inc
05.2017 - 08.2021
Journals Customer Service
Elsevier Inc
07.2009 - 05.2017
High School Diploma -
Hazelwood Central High School