Diligent nursing professional with diverse experience in Case Management, emergency room, medical surgical and long term acute care nursing.
Results oriented with consistent, above average productivity. Team oriented with reliable expert healthcare knowledge and sound clinical judgement. Committed to developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
20
20
years of professional experience
Work History
Registered Nurse Case Manager
Centene-Meridian MI Health Link
Farmington Hills, MI
11.2020 - Current
Managed and streamlined member caseload of 220, telephonically, by efficiently prioritizing needs and following rules set by government entities.
Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.
Utilized behavioral strategies to promote adherence to care plans, adoption of healthy behaviors and engagement in self-care.
Registered Nurse Case Manager
AETNA BETTER HEALTH OF MICHIGAN
Kalamazoo, MI
10.2016 - 10.2020
Managed and streamlined member caseload of 150, telephonically and in person, by efficiently prioritizing needs and following rules set by government entities.
Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.
Utilized behavioral strategies to promote adherence to care plans, adoption of healthy behaviors and engagement in self-care.
Registered Nurse
Great Lakes Specialty Hospital
Grand Rapids, MI
08.2012 - 10.2016
Long term acute care nurse bridging transition from intensive care to home. Unlike the Intensive Care Unit, the physician on call is not in the unit and therefore the LTAC nurse may work more autonomously than typical in a critical care setting.
RN LTAC must be able to manage stress appropriately and make decisions under pressure. Nurses collaborate with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Provided exceptional care to high-acuity patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit.
Registered Nurse
Spectrum Health Long Term Acute Care
Grand Rapids, MI
08.2010 - 08.2012
Long term acute care nurse bridging transition from intensive care to home. Unlike the Intensive Care Unit, the physician on call is not in the unit and therefore the LTAC nurse may work more autonomously than typical in a critical care setting.
RN LTAC must be able to manage stress appropriately and make decisions under pressure. Nurses collaborate with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Provided exceptional care to high-acuity patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
Education
Associate - Nursing
Kellogg Community College
Battle Creek, MI
05.2002
Skills
Case Management
Managed Care
Insurance Knowledge
Strong Clinical Judgement
High Level of Autonomy
Chronic Disease Management
Direct Patient Care
Timeline
Registered Nurse Case Manager
Centene-Meridian MI Health Link
11.2020 - Current
Registered Nurse Case Manager
AETNA BETTER HEALTH OF MICHIGAN
10.2016 - 10.2020
Registered Nurse
Great Lakes Specialty Hospital
08.2012 - 10.2016
Registered Nurse
Spectrum Health Long Term Acute Care
08.2010 - 08.2012
Associate - Nursing
Kellogg Community College
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