Barbara
Lihue,HI
Summary
Customer-focused professional with background in airport customer service. Gained experience assisting passengers, managing boarding procedures, and resolving travel issues. Strengths include strong communication skills, problem-solving abilities, and adaptability to changing situations. Previous work marked by consistently high passenger satisfaction and smooth operations.
Overview
21
21
years of professional experience
Work History
Airport Customer Service Agent
Southwest Airlines
Lihue, Hawaii
06.2022 - Current
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained cleanliness of assigned work area at all times including counters, floors, walls, windows.
- Trained new staff members on proper customer service techniques and policies.
Import and Export Coordinator Supervisor
Kuehne + Nagel
East Point , GA
08.2014 - 06.2022
- Exceeded specific team goal by partnering with staff to share and implement best practices.
- Ensured proper documentation was completed prior to customs clearance of shipments at ports of entry or exit.
- Retrieved stored items and traced lost shipments, when necessary.
Import and Export Coordinator Lead
CEVA Logistics Inc.
Atlanta , GA
09.2007 - 08.2014
- Monitored currency exchange rates in order to forecast budget requirements for upcoming shipments.
- Assisted customers with any questions or concerns that arose during the import and export process.
- Estimated freight and postal rates to track shipment costs and weights.
Import and Export Coordinator Supervisor
DHL Supply Chain
Atlanta , GA
07.2004 - 09.2007
- Exceeded specific team goal by partnering with staff to share and implement best practices.
- Ensured proper documentation was completed prior to customs clearance of shipments at ports of entry or exit.
- Retrieved stored items and traced lost shipments, when necessary.
Education
Associate of Arts - Logistics And Supply Chain Management
Morris Brown College
Atlanta , GA05-1995
Skills
- Passenger assistance
- Ticketing system
- Strong multitasking
- Gate assignment coordination
Timeline
Airport Customer Service Agent
Southwest Airlines
06.2022 - Current
Import and Export Coordinator Supervisor
Kuehne + Nagel
08.2014 - 06.2022
Import and Export Coordinator Lead
CEVA Logistics Inc.
09.2007 - 08.2014
Import and Export Coordinator Supervisor
DHL Supply Chain
07.2004 - 09.2007
Associate of Arts - Logistics And Supply Chain Management
Morris Brown College