Barbara Adams
Temple Hills,Maryland
Summary
Experienced Retail Customer Service Manager with a track record of leading and collaborating with staff to deliver high-quality service. Possess strong organizational, communication, and relationship-building skills. Excited to contribute administrative expertise to a growing company in need of professional support. Confident that qualifications, education, and experience will be effectively utilized. Resourceful Project Manager with [Number] years of expertise in organizing operations, overseeing finances, and managing resources for smooth project operations. Proactively procure equipment and supplies while closely monitoring projects to meet schedules and budgets. Skilled in problem identification and providing targeted solutions. Knowledge in accounting principles, bookkeeping, budgeting, and financial management enhances ability to contribute to organizational success.
Overview
22
22
years of professional experience
Work History
Project Manager
Prime Response Inc.
01.2016 - Current
- Managed projects from procurement to commission.
- Met project deadlines without sacrificing build quality or workplace safety.
- Planned, designed, and scheduled phases for large projects.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Negotiated and managed third-party contracts related to project deliverables.
- Coordinated material procurement and required services for projects within budget requirements.
- Monitored project performance to identify areas of improvement and make adjustments.
Dock Manager
Serco-NA - NIH Loading Docks
10.2006 - 01.2016
- Opening the dock each morning, getting proper log sheets prepared for the day, and ensuring that the dock was secured and properly closed from the night before
- Control and directs traffic from Carriers and Vendors and instruct them in which bay they are to use
- Receive packages from vendors and inspect for correct address and damages
- Receive packages into the DMS System (which is a computer system set-up by the company to track packages received and delivered) and deliver packages to customers in a timely manner
- Work closely with the Material Handler in ensuring that the dock is ran professionally, proficiently, kept clean, and secured.
Supervisor
SI International - NIH Self Service Stores
03.2003 - 09.2006
- Overall supervision of contracted employees that operated at the Self Service Stores in Building 10 and Building 31, on the campus of NIH
- Responsible for register operation and keeping the shelf's stocked with incoming merchandise, and retrieving enzymes from the freezer for Scientist and other Government officials of NIH
- Complete Daily Log Sheets of attendance and work performance each day
- Ensure that all employees kept their work areas clean and clear of unsafe debris
- Ensure customers were given great customer service by assisting on the register, ringing customers and bagging their merchandise
- Prepared the cash registers each morning and balanced them out every evening at closing time
- Worked closely with the Supervisor of the DoD Civilian employees and Contractors to ensure that everyone worked together in professional and team building manner
- Reported daily to the Site Project Management.
Education
No Degree - Business Administration And Management
Lancaster Bible College
Lancaster, PA05.2026
Business Administration & Accounting - undefined
Smith Business School
Washington, DC01.1988
High School Diploma - undefined
Largo Senior High
Largo, MD06.1981
Skills
- Sales Management and Reporting
- Merchandising
- Proficient Organizational Skills
- Shipping/Receiving
- Data Entry/Alpha-numerical Filing
- Quality Customer/Client Service Relations
- Booking Keeping and Payroll
- Typing (45wpm)
- Productivity Improvement
- Staff and Schedule Management
- Work flow planning
- Project tracking
References
References available upon request
Timeline
Project Manager
Prime Response Inc.
01.2016 - Current
Dock Manager
Serco-NA - NIH Loading Docks
10.2006 - 01.2016
Supervisor
SI International - NIH Self Service Stores
03.2003 - 09.2006
No Degree - Business Administration And Management
Lancaster Bible College
Business Administration & Accounting - undefined
Smith Business School
High School Diploma - undefined
Largo Senior High
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