Summary
Overview
Work History
Education
Skills
Timeline
Generic

Barbara Albertson

Roland,OK

Summary

Dynamic Assistant Store Manager with expertise in customer service and problem-solving. Proven ability to train staff and enhance customer experiences, driving team engagement and operational success.

Overview

4
4
years of professional experience

Work History

Assistant Store Manager

Dollar General
Roland, OK
03.2024 - Current

open the store

close the store

assist with hiring

help with scheduling for all employees

make deposits to and from the bank

take inventory from delivery

  • Assisted in managing daily store operations, ensuring compliance with company policies and procedures.
  • Collaborated with team members to maintain inventory accuracy and optimize stock levels.
  • Trained new employees on customer service best practices and operational processes.
  • Addressed customer inquiries and resolved issues promptly, improving overall satisfaction ratings.
  • Supported management in scheduling staff shifts to ensure optimal coverage during peak hours.
  • Participated in loss prevention initiatives, contributing to a reduction in shrinkage rates through effective training and monitoring.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Day Care Worker

Closing Manager
Roland, OK
01.2022 - 03.2024
  • Supervised daily activities to ensure safety and engagement for children.
  • Developed and implemented age-appropriate educational programs and activities.
  • Communicated effectively with parents regarding children's progress and behavior.
  • Trained new staff on best practices for child care and classroom management.

Education

High School Diploma -

Gans
Gans, OK
05-2019

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement

Timeline

Assistant Store Manager

Dollar General
03.2024 - Current

Day Care Worker

Closing Manager
01.2022 - 03.2024

High School Diploma -

Gans