Barbara Avery
Reston,VA
Summary
Proven to enhance guest satisfaction and team efficiency at Act Partners, I leveraged multitasking proficiency and a detail-oriented mindset to anticipate needs and streamline operations. Recognized for exceptional service, I implemented protocols that improved communication and mentorship, contributing to a positive work environment. My expertise in time management and maintaining composure under pressure consistently delivers top-tier results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Concierge Team Member
Act Partners
1800 Jonathan Way
04.2024 - Current
- Proactively addressed potential issues before they arose by anticipating the needs of each guest based on previous interactions or reservation history.
- Enhanced guest satisfaction by providing personalized recommendations for dining, entertainment, and local attractions.
- Collaborated with housekeeping staff to ensure prompt delivery of requested amenities such as extra towels or pillows.
- Improved communication among team members by implementing new protocols for sharing information about guest preferences and requests.
- Served as a knowledgeable resource for guests seeking local information or assistance in navigating the city''s public transportation system.
- Mentored new team members, sharing best practices and assisting with their training to ensure a smooth transition into their roles.
- Organized special events on-site, creating memorable experiences for guests celebrating birthdays, anniversaries, or other milestones.
- Maintained a clean and welcoming lobby area, ensuring guests felt comfortable upon arrival.
- Provided exceptional customer service to all guests, earning recognition as a top-performing team member.
Unarmed Security Officer
Allied Universal Security Services
1881 Campus Drive Suite 105
01.2023 - 01.2024
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around the building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Monitored CCTV cameras and alarm systems for security breaches.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Customer Service Representative
Prosegur
Herndon, VA
12.2022 - 07.2023
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Handle all clock-ins and call-out calls thru an automated number provided.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Answered and redirected incoming phone calls for office.
Preloaded for the Trucks/ Store Consultant
Fedex Ground
14900 Stonecroft Center Ct
11.2021 - 06.2023
- Adhered to quality control standards by routinely inspecting packages for damage or discrepancies before loading.
- Implemented time management techniques to balance competing priorities during fast-paced shifts.
- Collaborated with team members to maintain a clean, organized workspace for efficient operations.
- Maintained up-to-date knowledge of company policies, procedures, and industry best practices for optimal job performance.
- Preload trucks accordingly.
Front End Customer Service Supervisor
Harriss Teeter
11806 Spectrum Center
07.2022 - 10.2022
- Fostered positive relationships between front-end staff members through open communication channels and team-building events.
- Coordinated promotional displays at the front end of the store to increase visibility of special offers or seasonal items among customers passing through checkout lanes.
- Oversaw inventory control at the front end, reducing product loss and maintaining proper stock levels.
- Managed cash registers, ensuring accurate transactions while minimizing wait times for customers.
- Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Store Consultant Lead
Fedex Office
1850 Centennial Pk
10.2021 - 08.2022
- Observed packing operations to verify conformance to specifications.
- Providing reliable service and access to printing and shipping.
- Ensures confidentiality of customer data and careful handling of doc, media and packaging.
- Takes complex customer orders using order system and provide accurate pricing info.
Unarmed Data Watch Security Officer
Prosegur
Herndon, VA
07.2021 - 03.2022
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Monitored CCTV cameras and alarm systems for security breaches.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Unarmed Security Guard
Sentry Force Security
3702 Pender Dr
06.2021 - 08.2021
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Patrolled commercial property and associated parking garage.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
- Oversaw operation of security equipment, including alarms and CCTV systems, to maximize efficiency and effectiveness.
Banquet Server/bartender
Emabassy Suites
1700 Coliseum Drive
12.2005 - 01.2015
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Worked with banquet manager to coordinate event set up and schedule.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
Education
High School Diploma -
Edmondson High
501 N Athol Ave Baltimore MdSkills
- Multitasking proficiency
- Detail-oriented mindset
- Time management expertise
- Maintaining Composure
Certification
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
- Security Officer Certification (SOC) - National Association of Safety Professionals.
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
- Firearms Training Certification - Various State Agencies or Private Institutions.
- Certified Supply Chain Professional (CSCP)
- Google IT Support Professional Certificate
- Microsoft Office Specialist (MOS) Certification
- ServSafe Food Handler's Certification
Timeline
Concierge Team Member
Act Partners
04.2024 - Current
Unarmed Security Officer
Allied Universal Security Services
01.2023 - 01.2024
Customer Service Representative
Prosegur
12.2022 - 07.2023
Front End Customer Service Supervisor
Harriss Teeter
07.2022 - 10.2022
Preloaded for the Trucks/ Store Consultant
Fedex Ground
11.2021 - 06.2023
Store Consultant Lead
Fedex Office
10.2021 - 08.2022
Unarmed Data Watch Security Officer
Prosegur
07.2021 - 03.2022
Unarmed Security Guard
Sentry Force Security
06.2021 - 08.2021
Banquet Server/bartender
Emabassy Suites
12.2005 - 01.2015
High School Diploma -
Edmondson High