Augustin Popaj
Mahopac,NY
Summary
Versatile and results-oriented professional with a proven track record at Trump Park Residences, adept in problem-solving and maintaining composure under pressure. Demonstrates exceptional multitasking proficiency and a detail-oriented mindset, enhancing team collaboration and customer satisfaction. Skilled in safety procedures and hospitality, consistently achieving project and service excellence.
Overview
3
3
years of professional experience
Work History
Concierge Team Member
Trump Park Residences
06.2023 - Current
- Proactively addressed potential issues before they arose by anticipating the needs of each resident based on previous interactions.
- Handled resident complaints to satisfy and retain residents.
- Upheld building policies and procedures by providing high level of customer service.
- Created welcoming and comfortable environment for residents.
- Ensured safety and security of the building and the residents of the building.
- Schedule work to be done throughout building, including in the residents units.
- Notify residents of packages/important deliveries for them.
- Communicated with maintenance staff to ensure cleanliness as well as upholding high standards of building procedure.
Delivery Driver
Cacciatori Pizza
07.2022 - 08.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
- Resolved customer complaints with professionalism, restoring confidence in service.
Construction Laborer
AHP Construction
03.2021 - 08.2021
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Observed safety regulations on job sites to minimize accidents.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Worked with contractors and other tradespeople to meet project specifications and deadlines.
- Contributed to a well-rounded construction team by acquiring new skills and certifications in areas such as heavy equipment operation, ensuring versatility within the workforce.
- Gathered and disposed of worksite debris to remove safety hazards.
Education
Bachelor of Science - Civil Engineering
Manhattan College
The Bronx, NY05.2027
Skills
- Multitasking proficiency
- Detail-oriented mindset
- Time management expertise
- Maintaining Composure
- Initiative-taking
- Local knowledge
- Resourceful thinking
- Hospitality
- Safety Procedures
- Problem-solving abilities
- Multitasking Abilities
- Team Collaboration
Timeline
Concierge Team Member
Trump Park Residences
06.2023 - Current
Delivery Driver
Cacciatori Pizza
07.2022 - 08.2024
Construction Laborer
AHP Construction
03.2021 - 08.2021
Bachelor of Science - Civil Engineering
Manhattan College
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