Erin Lantz
Johns Island,SC
Summary
Professional with proven experience in hospitality services, ready to excel in delivering exceptional guest experiences. Skilled in managing guest relations, problem-solving, and ensuring smooth operations. Strong team collaborator who adapts to changing needs and focuses on achieving results. Known for reliability, effective communication, and providing personalized service.
Overview
21
21
years of professional experience
Work History
Concierge Team Member
Timbers Kiawah Residence Club
Kiawah Island, SC
04.2018 - Current
- Coordinated guest services to enhance overall satisfaction and streamline operations.
- Developed personalized itineraries, ensuring seamless experiences for guests and owners.
- Managed reservations and inquiries through property management software, optimizing workflow efficiency.
- Trained new team members on service standards and procedures, fostering a collaborative environment.
- Facilitated communication between departments to address guest needs promptly and effectively.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Assisted guests with variety of services and local attraction information.
- Provided accurate information regarding local attractions, restaurants and activities.
- Scheduled and confirmed restaurant reservations for guests.
Guest Service Associate
Kiawah Island Golf Resort
Kiawah Island, SC
10.2018 - 04.2021
- Guaranteed guest satisfaction and positive experience through genuine and friendly interactions in person and over the telephone.
- Educated guests regarding important property information and directions to all areas of resort
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Resolved guest maintainence and housekeeping requests by using Hotsos program and assigning requets to individuals.
Customer Service Representative
Westerville Community Center
Westerville, OH
02.2018 - 10.2018
- Answer phones
- Direct and Transfer callers to correct departments
- Sell classes and daily to yearly passes to patrons visiting the center
- Direct patrons to different parts of the multi-space building
- Collect payments by cash and credit card
Housing Coordinator, Scholarship Coordinator, Reservationist
Omega Institute
Rhinebeck, NY
09.2005 - 11.2016
- Took reservations over the phone for programs, housing and transportation for a 150 acre holistic retreat center that had predominant participant turnover ever Friday and Sunday throughout a six month season and also for Winter programs in Costa Rica.
- Corresponded via email with participants and other departments about questions regarding programs, housing , transportation and all aspects of the facility.
- Covered the front desk of the main office during the winter, welcoming and directing visitors to various places in and around the campus and the general area.
- Awarded scholarships and registered scholarship participants
- Processed scholarship application requests using Excel and using criteria set forth for each scholarship sponsor including United Breat Cancer Foundation, Veterans scholarships, Womens Institute and Omega's General Scholarship.
- Assigned housing for 320 Beds and camp sites, taking into account special needs.
- Prepared and distributed housing reports to various departments on transition days and throughout the week.
- Used Word and Excel as well as Cenium throughout all tasks
Education
Bachelor of Arts - Business and Organizational Communications
University of Akron
Akron, OH, United States1995
Skills
- Multitasking proficiency
- Detail-oriented mindset
- Time management expertise
- Strong work ethic
- Time management
- Multitasking and organization
Timeline
Guest Service Associate
Kiawah Island Golf Resort
10.2018 - 04.2021
Concierge Team Member
Timbers Kiawah Residence Club
04.2018 - Current
Customer Service Representative
Westerville Community Center
02.2018 - 10.2018
Housing Coordinator, Scholarship Coordinator, Reservationist
Omega Institute
09.2005 - 11.2016
Bachelor of Arts - Business and Organizational Communications
University of Akron