Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Serge Barmaksezian

Glendale,CA

Summary

Proven performer with a strong work ethic and exceptional communication skills, honed at Pacific BMW Of Glendale. Excelled in providing top-tier customer service and multitasking under pressure, significantly enhancing guest satisfaction. Skilled in problem-solving and maintaining composure, ensuring operational excellence in diverse roles, from concierge services to automotive maintenance.

Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Concierge Team Member

Pacific BMW Of Glendale
04.2023 - Current
  • Maintained a clean and welcoming lobby area, ensuring guests felt comfortable upon arrival.
  • Provided exceptional customer service to all guests, earning recognition as a top-performing team member.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.

Carousel Restaurant Management

Management Services Corporation
08.2017 - 01.2023
  • Utilized strong communication skills to provide clear instructions to team members for their safety and enjoyment of the Carousel Restaurant experience.
  • Monitored kitchen conditions closely during indoor/outdoor operation periods, adjusting procedures as necessary to maintain safety standards.
  • Worked closely with Team members and maintenance personnel to address any technical issues that arose during operation hours quickly.
  • Enhanced guest experience by operating Carousel Restaurant smoothly and ensuring proper safety measures.
  • Handled emergency situations calmly and professionally, prioritizing safety above all else.

Automotive Technician

Universal Auto Repair And Sales
02.2014 - 06.2017
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.

Education

High School Diploma -

Glendale High School
Glendale, CA
06.2007

Skills

  • Multitasking proficiency
  • Detail-oriented mindset
  • Time management expertise
  • Maintaining Composure
  • Exceptional communication
  • Salesmanship
  • Strong Work Ethic
  • Excellent Multitasking
  • Customer Service
  • Effective problem solving

Languages

English
Full Professional
Armenian
Full Professional
Arabic
Full Professional
Spanish
Professional Working

Certification

Certified ACE & AFAA Indoor/Outdoor Cycling Instructor.

Timeline

Concierge Team Member

Pacific BMW Of Glendale
04.2023 - Current

Carousel Restaurant Management

Management Services Corporation
08.2017 - 01.2023

Automotive Technician

Universal Auto Repair And Sales
02.2014 - 06.2017

High School Diploma -

Glendale High School

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Serge Barmaksezian