Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Villarreal

Corpus Christi,TX

Summary

Driven Concierge Team Member from Mirador Retirement Community, adept in multitasking and exceptional communication, enhanced guest satisfaction through personalized service and proactive problem-solving. Demonstrated strong work ethic by supporting front desk operations, improving team communication, and maintaining detailed records, significantly contributing to a seamless guest experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience

Work History

Concierge Team Member

Mirador Retirement Community
Corpus Christi, TX
04.2023 - Current
  • Proactively addressed potential issues before they arose by anticipating the needs of each resident/guest.
  • Enhanced resident/guest satisfaction by providing personalized recommendations for dining, entertainment, and local attractions.
  • Improved communication among team members by sharing information about guest preferences and requests.
  • Collaborated with housekeeping staff to ensure prompt delivery of requested amenities.
  • Supported front desk operations as needed during busy periods or staff shortages without compromising quality of service provided at the concierge desk.
  • Kept detailed records of guest preferences and requests in order to provide personalized service during future visits.
  • Receive/ship out parcel packages for residents on a timely manner.
  • Schedule transportation for residents to and from appointments.
  • Transfer phone calls to designated departments through facility.

Education

Culinary Arts -

Texas State Technical College - Harlingen
Harlingen, TX
2004

Medical Office Specialist -

American Commercial College
San Angelo, TX
05.1999

Skills

  • Multitasking proficiency
  • Detail-oriented mindset
  • Time management
  • Exceptional communication
  • Discretion and Confidentiality
  • Organizational capabilities
  • Initiative-taking
  • Resourceful thinking
  • Salesmanship
  • Strong Work Ethic
  • Customer Service
  • Excellent Multitasking
  • Hospitality
  • Cash Handling
  • Effective problem solving
  • Guest Services
  • Accurate record keeping
  • Administrative Support
  • Telephone Etiquette
  • Transportation Coordination
  • Teamwork and Collaboration
  • Attention to Detail

Timeline

Concierge Team Member

Mirador Retirement Community
04.2023 - Current

Culinary Arts -

Texas State Technical College - Harlingen

Medical Office Specialist -

American Commercial College
Nicole Villarreal