Summary
Overview
Work History
Education
Skills
Timeline
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Barbara Benson

Tunbridge,VT

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at University Press of New England / Dartmouth College. Skilled in customer service and bookkeeping, I excel in fostering client loyalty and maintaining meticulous financial records. Achieved significant improvements in operational efficiency and customer service standards. Motivated cashier and stocker with over 20 years of experience in Customer Service. Accomplished various tasks daily, including stocking shelves and collecting payments with cash registers. Cheerful when assisting customers and coworkers.

Overview

35
35
years of professional experience

Work History

Deli Clerk /Store Cashier

North Tunbridge General Sore
10.2022 - 03.2024
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages.

Customer Service Supervisor

University Press of New England /Dartmouth College
06.2000 - 08.2019
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Processed Online and Phone Orders, A/R payments.
  • Managed daily operations and processes, accounts receivables and inventory
  • Managed the Annual Inventory counts at the warehouse
  • Assisted customers with sales transactions in a timely manner to guarantee a high level of customer service
  • Processed all sales transactions accurately and in a timely fashion via phone, web and email
  • Generated monthly and fiscal year-end sales, inventory and accounts receivables reports in Excel with data from a variety of sources
  • Processed merchandise returns and exchanges

Bookkeeper /Sales Associate

Welch's True Value Hardware
02.1989 - 05.2000
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

High School Diploma -

South Royalton High School
South Royalton, VT

Skills

  • Customer Service
  • Cleanliness and sanitation
  • Honesty and Integrity
  • Strong Work Ethic

Timeline

Deli Clerk /Store Cashier

North Tunbridge General Sore
10.2022 - 03.2024

Customer Service Supervisor

University Press of New England /Dartmouth College
06.2000 - 08.2019

Bookkeeper /Sales Associate

Welch's True Value Hardware
02.1989 - 05.2000

High School Diploma -

South Royalton High School

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Barbara Benson