Oriana Holmes
Defiance,OH
Summary
Dynamic customer service professional with a proven track record at Chief Supermarkets, excelling in cash handling and complex problem-solving. Recognized for enhancing customer satisfaction through empathy and effective communication, while maintaining professionalism in high-pressure situations. Reliable and punctual, committed to delivering exceptional service and fostering customer loyalty.
Overview
7
7
years of professional experience
Work History
Cashier/Deli Clerk/Customer Service Clerk
Chief Supermarkets
06.2020 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Hostess/Restaurant Cashier
Shoney's Restaurant
11.2019 - 03.2020
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Janitorial Services
Premier Floor and Cleaning
08.2018 - 02.2019
- Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Monitor building security and safety by performing such tasks as locking doors after operating hours, and checking electrical appliance use to ensure that hazards are not created.
Education
Associate of Science - Science
Northwest State Community College
Archbold, OH05-2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Cash handling
- Reliability and punctuality
- Complex Problem-solving
- Drawer balancing
- Multitasking and organization
- Patience and empathy
- Skilled in high-pressure environments
Timeline
Cashier/Deli Clerk/Customer Service Clerk
Chief Supermarkets
06.2020 - Current
Hostess/Restaurant Cashier
Shoney's Restaurant
11.2019 - 03.2020
Janitorial Services
Premier Floor and Cleaning
08.2018 - 02.2019
Associate of Science - Science
Northwest State Community College
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