Barbara Bieker
Sacramento,CA
Summary
Detail-oriented administrative professional with over 10 years experience in customer service, data entry and office management. Skilled in managing complex workflows, maintaining accurate data systems, and coordinating across teams to ensure timely and audit-ready deliverables.
Overview
16
16
years of professional experience
Work History
Certification Support Specialist II
AMG – California Massage Therapy Council
Sacramento, CA
06.2016 - Current
- Manage and track high-volume certification applications, ensuring accuracy and compliance with regulatory requirements
- Perform quality control reviews to maintain audit-ready records and data integrity
- Maintain and organize databases, including batch auditing and processing payments
- Serve as primary point of contact for a high-volume inbox, coordinating responses and resolving inquiries efficiently
- Collaborate with internal teams to support certification approvals and workflow processes
- Managed correspondence and communications, ensuring timely responses and maintaining professionalism.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Sales Associate Manager
IKEA
West Sacramento, CA
08.2010 - 05.2016
- Worked in a fast-paced, high-volume environment managing customer interactions, order processing, and inventory tracking
- Managed inventory, processed orders, and maintained organized product displays
- Handled high call volume and provided customer support across multiple channels
- Demonstrated strong multitasking and time management skills
Office Assistant / Interior Designer Support
Camille L. Horton
05.2014 - 02.2015
- Assisted with administrative operations, client communication, and scheduling
- Prepared client proposals and conducted vendor research
- Supported office management and front desk responsibilities
Education
Bachelor of Fine Arts - Interior Design
International Academy of Design And Technology
10.2012
Skills
- Project Management, Tracking & Coordination
- Document & Data Management (Audit-Ready Files)
- Technical Report Formatting
- Compliance & Quality Control (Section 508 familiarity adaptable)
- Financial & Invoice Tracking Support
- Cross-Team Communication & Stakeholder Coordination
- Microsoft Office (Word, Excel, Outlook)
Timeline
Certification Support Specialist II
AMG – California Massage Therapy Council
06.2016 - Current
Office Assistant / Interior Designer Support
Camille L. Horton
05.2014 - 02.2015
Sales Associate Manager
IKEA
08.2010 - 05.2016
Bachelor of Fine Arts - Interior Design
International Academy of Design And Technology