Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

BARBARA CABRAL NELSON

American Fork

Summary

Multilingual and customer-focused professional with a solid background in hospitality, customer satisfaction, and service-oriented environments. Proven ability to provide attentive, empathetic service in fast-paced, high-pressure settings. Seeking to join American Airlines at Salt Lake City International Airport as a Customer Assistant Representative, where I can contribute my language skills, attention to detail, and dedication to delivering exceptional service and smooth airport operations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

CNA/Med tech

Courtyard at Jamestown
11.2022 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

CNA/Med tech

Spring Hollow Assisted Living
07.2023 - 10.2023
  • Reduced patient stress levels through effective communication and active listening skills.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.

Server

Brigham Young University Dining Services
10.2022 - 06.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

General Manager

Cold Stone Creamery
01.2020 - 10.2022
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Education

High School Diploma -

Bonneville High School
Idaho Falls, ID
01.2019

Associate of Science -

LDS Business College
04-2022

Bachelor of Science - Nursing

Brigham Young University
04-2027

Skills

  • Customer service
  • Critical thinking
  • Active listening
  • Conflict resolution
  • Payment processing

Certification

  • First Aid/CPR Certified

Languages

Spanish
Professional Working
English
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

CNA/Med tech

Spring Hollow Assisted Living
07.2023 - 10.2023

CNA/Med tech

Courtyard at Jamestown
11.2022 - Current

Server

Brigham Young University Dining Services
10.2022 - 06.2023

General Manager

Cold Stone Creamery
01.2020 - 10.2022

High School Diploma -

Bonneville High School

Associate of Science -

LDS Business College

Bachelor of Science - Nursing

Brigham Young University

Similar Profiles

CREATE PROFILE