Summary
Overview
Work History
Education
Skills
References
Timeline
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Barbara Cass

San Antonio,TX

Summary

Flexible Specialist that works well independently and collaboratively with other departments. Strong organizational and communications skills for thinking quickly and solving problems in fast-paced environment. Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times.

Overview

15
15
years of professional experience

Work History

Virtual Specialist/Guide

TaskUs
11.2021 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Shopper/deliveries

Instacart & Favor
02.2017 - 05.2021
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Cashier (seasonal)

Michaels Arts And Crafts
11.2016 - 01.2017
  • Worked as cashier during Christmas season building relationships with customers to encourage repeat business
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Accountant

Accenture
10.2013 - 08.2014
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Assisted in the development of financial forecasts based on historical trends and current market conditions, supporting strategic planning initiatives within the organization.

Accountant

Lewis Energy
07.2010 - 10.2013
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.

Member Service Representative

Coastal Community & Teachers Credit Union
11.2008 - 06.2010
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.

Education

Master of Science - TCM & Acupuncture

Texas Health And Science University
San Antonio, TX
08.2020

Associate of Arts And Sciences - Psychology

San Antonio College
San Antonio, TX
12.2017

High school diploma -

King High School
Corpus Christi, TX
10.1995

Skills

  • Customer Relations
  • Multitasking
  • Cross-functional Collaboration
  • Proficient in Microsoft Office
  • Proficient in Google Workspace
  • Proficient in Salesforce
  • Interpersonal skills
  • Expert problem-solving
  • Organizational skills
  • Critical thinking
  • Conflict resolution
  • Time management
  • Effective Communication
  • Problem Resolution

References

Available upon request

Timeline

Virtual Specialist/Guide

TaskUs
11.2021 - Current

Shopper/deliveries

Instacart & Favor
02.2017 - 05.2021

Cashier (seasonal)

Michaels Arts And Crafts
11.2016 - 01.2017

Accountant

Accenture
10.2013 - 08.2014

Accountant

Lewis Energy
07.2010 - 10.2013

Member Service Representative

Coastal Community & Teachers Credit Union
11.2008 - 06.2010

Master of Science - TCM & Acupuncture

Texas Health And Science University

Associate of Arts And Sciences - Psychology

San Antonio College

High school diploma -

King High School

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Barbara Cass