Barbara Chapins
Alexandria,Virginia
Summary
Forward-thinking Technology Coordinator with proven capacity for developing instructional vision and delivering on organizational missions. Dependable mentor with collaborative leadership skills to build solid relationships with residents and Team Members. Strong presentation and solid relationship building acumen.
Overview
11
11
years of professional experience
Work History
Information Technology Coordinator
Goodwin House Alexandria
Alexandria, VA
10.2021 - Current
- Developed, implemented and maintained IT policies and procedures.
- Provided technical support for hardware and software installation, configuration and troubleshooting.
- Created user accounts in Active Directory, Exchange Server and other systems as required.
- Managed users' access rights to the company's network resources.
- Performed daily system monitoring activities to ensure system availability.
- Assisted with the development of new technologies initiatives within the organization.
- Coordinated with vendors for maintenance of hardware components like printers, scanners.
- Tracked help desk tickets related to IT issues reported by end-users and resolved them accordingly.
- Addressed technical problems related to computer software and hardware to remediate timely resolutions.
- Analyzed data to identify trends in customer behavior and preferences.
- Developed strategies to improve operational procedures and reduce costs.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Organized team events to promote a positive work environment.
- Conducted regular training sessions for staff members on new software programs or processes.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Enhanced performance through collaboration with diverse teams.
- Maintained records of customer needs and preferences.
- Resolved customer complaints or answered customers' questions.
- Delegated work to staff, setting priorities and goals.
Front Desk Receptionist
Goodwin House Alexandria
Alexandria, VA
11.2020 - 10.2021
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Updated daily log book with information about visitors entering the premises.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Assisted with special projects assigned by management when required.
- Created badges for temporary personnel who entered the building on a daily basis.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Shift Leader
Ruby Tuesday
Roanoke, VA
03.2013 - 10.2023
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Resolved customer complaints in a timely manner with professionalism.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Checked stock levels throughout the day to ensure adequate supplies were available at all times.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Coordinated catering services for special events such as weddings or corporate functions.
- Assisted bartenders when needed during peak hours or when short staffed.
- Monitored cash register operations during shifts for accuracy of transactions.
- Greeted customers, answered questions and recommended specials to increase profits.
- Served high volume of tables at once and simultaneously supervised serving staff.
Education
High School Diploma -
Washington Liberty
Arlington, VA06.2004
Skills
- Program Management
- Market Research
- Business Planning
- User Support
- Project Coordination
Timeline
Information Technology Coordinator
Goodwin House Alexandria
10.2021 - Current
Front Desk Receptionist
Goodwin House Alexandria
11.2020 - 10.2021
Shift Leader
Ruby Tuesday
03.2013 - 10.2023
High School Diploma -
Washington Liberty
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