Barbara Cleeves
Birch Run,MI
Summary
Accomplished Secretary with a proven track record at DNR R.A. MacMullen Conference Center, excelling in customer service and office administration. Demonstrated expertise in handling confidential data and streamlining office operations, leading to a 20% reduction in supply expenses. Skilled in verbal communication and organization, adept at enhancing workplace efficiency and team collaboration.
Overview
43
43
years of professional experience
Work History
Secretary
DNR R.A. MACMULLEN CONFERENCE CENTER
01.2001 - 04.2014
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced company-wide communication by distributing important information and timely updates.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided exceptional customer service to internal employees while addressing inquiries or directing them to appropriate departments.
- Ensured timely completion of projects by tracking progress and keeping teams informed about deadlines and expectations.
- Reduced office supply expenses through diligent inventory management and strategic purchasing decisions.
Secretary
Ace American Alarm Company
01.1989 - 01.1999
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
Long Distance Operator
Michigan Bell Telephone
08.1971 - 01.1981
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
Education
High School Diploma -
Buena Vista School District
Saginaw, MISkills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- Appointment scheduling
- File management
- Document preparation
- Calendar management
- Complex Problem-solving
- Multi-line phone systems
- Supply restocking
- Report writing
- Supply ordering
- Mail distribution
- Payment posting
- Inventory purchasing
- Proofreading expertise
Timeline
Secretary
DNR R.A. MACMULLEN CONFERENCE CENTER
01.2001 - 04.2014
Secretary
Ace American Alarm Company
01.1989 - 01.1999
Long Distance Operator
Michigan Bell Telephone
08.1971 - 01.1981
High School Diploma -
Buena Vista School District