Open To Work
Hi, I’m
Barbara Covarrubias
Customer Service/ Receptionist/ Cashier
Hemet,CA
Summary
Ambitious receptionist offering 2 years of experience in customer-facing administrative roles. Displaying key strengths in customer service, organization, and efficiency. 10 years in customer service. Solid team player with upbeat and positive attitude. Ready to enhance company image by providing friendly, effective services to making joyous customers.
Overview
29
years of professional experience
Work History
Empire NissanOntario, CA
Receptionist/Cashier
05.2019 - Current
Job overview
- Greet, welcome, and direct guest appropriately.
- Take daily inbound calls, take messages and transfer to appropriate extensions.
- Paging Service and Sales associates.
- Sorted incoming mail and directed to correct personnel each day.
- Manage front office reception area by cleaning and organizing desk and visitor lobby.
- Handling and securing clients information.
- Filing, faxing, photo copying, email, and scanning invoices, car dealings, documents.
- Entered data in CDK software to keep records of customer information, stocking vehicles, and processing invoices.
- Cashiering - Handling monies, credit card and check transactions.
- Working with service advisors with customer questions and concerns.
Disneyland ResortAnaheim, CA
Ride Operator
10.2011 - 04.2019
Job overview
- Operated attraction equipment precisely to concur with operational procedures.
- Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
- Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
- Screened guests for specific ride criteria, refusing guest for not meeting height requirements.
- Checked seatbelts of all riders to maximize safety and manage risk.
- Attended all offered trainings to build customer service and safety skills.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Provided physical assistance to visitors getting onto and off of rides.
- Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
- Interacted with 1000s guests per day with friendly, patient manner to deliver positive, fun experience.
- We operate by the four keys - Safety, Courtesy, Show, and Efficiency.
Alta Loma Charter, IncRancho Cucamonga, CA
Office Manager
11.2005 - 06.2010
Job overview
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Key-entered orders, Contracts, faxes, and credit memos for assigned accounts and clients.
- Directed and oversaw daily activities of office and bus yard personnel.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Improved office organization by developing filing system and customer database protocols.
- Managed office budget to handle all needs, including inventory, postage and vendor services.
- Company licenses - CHP, DOT, PUC, SPAB, and OSHA
Disneyland ResortAnaheim, CA
Sales Hostess
04.1997 - 11.2005
Job overview
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Operated a cash register to process cash, check, and credit card transactions.
- Placed special orders and called other stores to find desired items.
- Recommended merchandise based on customer needs.
- Explained information about the quality, value and style of products to influence customer buying decisions.
- Replenished floor stock and processed shipments to ensure product availability for customers.
Skills
- Customer Service Mindset
- Courteous Demeanor
- Energetic Work Attitude
- Seasoned in Conflict Resolution
- Organization and efficiency
- Office equipment operations
- Multitasking and prioritization
- Multi-line telephone skills
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteHybridSalary Range
$18/hr - $1000/hrTimeline
Receptionist/Cashier
Empire Nissan
05.2019 - Current
Ride Operator
Disneyland Resort
10.2011 - 04.2019
Office Manager
Alta Loma Charter, Inc
11.2005 - 06.2010
Sales Hostess
Disneyland Resort
04.1997 - 11.2005