Summary
Overview
Work History
Education
Skills
Timeline
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Barbara Dooley

Pueblo,CO

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

58
58
years of professional experience

Work History

Barbering

2 Chain Salons, Supercuts And Floyds99barbershops
Denver, CO
08.1989 - Current
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Exceeded goals through effective task prioritization and great work ethic.

Manager of Operations

Floyds99barbershops
Aurora, CO
01.2008 - 08.2014
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Reviewed shift reports to understand current numbers and trends.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new employees on proper protocols and customer service standards.

Training Manager

Supercuts
Denver, CO
07.1989 - 08.2007
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Organized and edited training manuals, multimedia visual aids and other educational materials.
  • Coordinated ongoing technical training and personal development classes for staff members.

Education

Associate of Arts - Barbering And Business

Midwest Community Business And Trade
Peoria, IL
06.1981

High School Diploma -

Pekin
Pekin, IL
05.1981

Skills

  • Creative Solution Development
  • Group Discussion Facilitation
  • Role Playing
  • Cost Control and Reduction

Timeline

Manager of Operations

Floyds99barbershops
01.2008 - 08.2014

Barbering

2 Chain Salons, Supercuts And Floyds99barbershops
08.1989 - Current

Training Manager

Supercuts
07.1989 - 08.2007

Associate of Arts - Barbering And Business

Midwest Community Business And Trade

High School Diploma -

Pekin

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Barbara Dooley