Barbara Douaihy
Latham,NY
Summary
I'm an artist bringing creativity and dedication to any role I take on. I thrive in spaces where I can learn more, connect, and contribute something thoughtful, whether I'm making art or organizing a workflow.
Overview
7
7
years of professional experience
Work History
Taxpayer Services Specialist 1
NYS Department of Taxation and Finance
Albany, NY
10.2025 - Current
- Facilitating direct assistance to taxpayers through phone and written correspondence, addressing account inquiries, notices, and payment issues.
- Reviewing and updating taxpayers accounts by analyzing financial and tax-related data to ensure accuracy and compliance.
- Interpreting and applying tax laws, policies, and procedures to resolve complex cases
- Managing a high volume of cases while meeting strict accuracy, confidentiality, and productivity standards
Tax Information Aide
NYS Department of Taxation and Finance
Latham, NY
02.2025 - Current
- Maintained confidentiality and accurate record-keeping.
- Opened incoming mail and prepared tax returns for processing.
- Entered, retrieved and corrected information from computer databases.
- Operated office equipment including printers.
Sales Associate
Macy's
Albany, NY
11.2023 - 10.2024
- Managed cash register and POS operations to efficiently process customer purchases, returns, and exchanges.
- Bagged, packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts.
- Recommended, selected, and helped locate and obtained merchandise based on customer needs and desires.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Followed checklist to complete retail store opening and closing activities.
- Tagged new merchandise for sale and updated signs.
Freelance Artist
Self-employed
Zgharta, Lebanon
01.2019 - 10.2023
- Commissioned for portraits and original art pieces using a variety of mediums.
- Participated in exhibitions and local art showcases.
- Taught artistic techniques to children and adults.
- Utilized computer programs such as adobe Illustrator to developed original designs.
Education
Bachelor Degree - Fine Arts
Lebanese University
Tripoli, Lebanon07.2022
French baccalaureate Part 2 - Humanity
School of Nazareth
Zgharta, Lebanon05.2019
High School Diploma - French Baccalaureate Part1
Antonine Sisters School
Zgharta, Lebanon01.2018
Skills
- Creativity
- Multitasking
- Customer Service
- Adaptability and flexibility
- Teamwork and collaboration
- Conflict Resolution
- Professional Communication
- Quick learner
Languages
Arabic
English
French
Timeline
Taxpayer Services Specialist 1
NYS Department of Taxation and Finance
10.2025 - Current
Tax Information Aide
NYS Department of Taxation and Finance
02.2025 - Current
Sales Associate
Macy's
11.2023 - 10.2024
Freelance Artist
Self-employed
01.2019 - 10.2023
Bachelor Degree - Fine Arts
Lebanese University
French baccalaureate Part 2 - Humanity
School of Nazareth
High School Diploma - French Baccalaureate Part1
Antonine Sisters School