Bryan Clyne
Watervliet,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Able to think outside of the box and problem solve the most challenging issues.
Overview
15
15
years of professional experience
Work History
Taxpayer Services Specialist 1
New York State Department Of Tax And Finance
08.2023 - Current
- Investigating taxpayer protests.
- Applying an understanding of tax law and procedures.
- Speaking with taxpayers on the phone to get a deeper understanding of their issues and questions.
- Maintaining detailed records of taxpayer interactions, ensuring proper follow-up and resolution of issues.
- Assisting taxpayers in navigating complex tax rules to prevent future issues from arising.
- Managing high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Making adjustments to tax returns where applicable, paying attention to detail to ensure adjustments are made properly without creating further issues.
Data Entry Clerk
Conduent
05.2014 - 08.2023
- Completed data entry tasks in multiple formats with a high degree of accuracy.
- Capable of processing over 400 payments per hour.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to resolve discrepancies.
- Reviewed, catalogued and placed holds against large payments to protect against fraud.
- Scanned checks and forms to fix incorrect or incomplete payment documentation.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Balanced end of day financial reports, ensuring accurate allocation and transmission of funds.
- Trained less experienced employees in various tasks.
- Wrote letters and returned payments and documentation that could not be processed.
Dining Hall Worker
Cooper Dining Hall
10.2011 - 05.2014
- Arranged tables and chairs for special occasions and events.
- Monitored dining room inventory and replenished as necessary.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Served food to patrons.
- Assisted with cleaning up spills and end of shift cleaning of the food line.
Seasonal Merchandiser
DeCrescente Distributing Co
06.2012 - 08.2012
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Cashier
Hannaford Supermarket
08.2009 - 08.2011
- Helped customers locate items.
- Operated cash register.
- Assisted customers with bagging groceries and helping them load their cars when needed.
- Provided help in resolving complex problems.
- Retrieved shopping carts from parking lot.
Pizza Delivery Driver
Pizza House
05.2009 - 08.2010
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Planned optimal routes to deliver multiple orders per trip.
- Maintained organized, safe and clean work areas.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Assisted in preparing food orders.
- Inspected stocks to identify shortages, replenish supply of food delivery items and maintain consistent inventory.
Education
No Degree - Chemistry
SUNY College At Oswego
Oswego, NYHigh School Diploma -
Bethlehem Central High School
Delmar, NY06.2010
Skills
- Strong problem solver
- Maintaining confidentiality
- Quality Assurance
- 400 payments processed per hour
- Exceptionally low error rate
- Excellent time management skills
- Quick learner
- Excellent at discovering new ways to optimize workflow
Timeline
Taxpayer Services Specialist 1
New York State Department Of Tax And Finance
08.2023 - Current
Data Entry Clerk
Conduent
05.2014 - 08.2023
Seasonal Merchandiser
DeCrescente Distributing Co
06.2012 - 08.2012
Dining Hall Worker
Cooper Dining Hall
10.2011 - 05.2014
Cashier
Hannaford Supermarket
08.2009 - 08.2011
Pizza Delivery Driver
Pizza House
05.2009 - 08.2010
No Degree - Chemistry
SUNY College At Oswego
High School Diploma -
Bethlehem Central High School
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