Barbara Gallegos
Spring Creek,NV
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
14
14
years of professional experience
Work History
Digital Team Lead
Walmart
Elko, NV
10.2023 - Current
- Coordinated team resources to achieve project goals.
- Monitored team performance against targets, taking corrective action where necessary.
- Developed strategies to increase team productivity and improve customer service levels.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Delegated tasks appropriately according to individual skill sets.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Monitored team progress and enforced deadlines.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Food Server
State Inn Cafe
Carlin, NV
09.2014 - 12.2021
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
- Replenished supplies such as napkins, utensils, sauces. throughout shift as needed.
- Performed opening and closing duties such as counting money in register drawers or restocking supplies.
- Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
- Adhered to all health department standards while preparing food items according to company recipes and specifications.
- Informed customers of daily specials and menu changes.
- Prepared tables for meals by setting up items such as linens, silverware, and glassware.
- Greeted guests promptly and provided menus while explaining daily specials.
- Served large groups and private parties, coordinating with the kitchen to ensure seamless service.
- Retrieved prepared orders from kitchen areas and promptly delivered to guests.
CNA
Highland Manor Nursing Home
Elko, NV
01.2012 - 04.2012
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Educated patients on self-care techniques that would help them maintain their independence.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Participated in educational programs designed to improve knowledge of health care practices.
Food Server
JR's Bar and Grill
Elko, NV
07.2010 - 05.2011
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
- Brought food and beverages to the table in a timely manner.
- Promoted additional menu items or specialty drinks through suggestive selling techniques.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Replenished supplies such as napkins, utensils, sauces. throughout shift as needed.
- Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
- Followed proper cash handling procedures when accepting payments from customers.
- Prepared tables for meals by setting up items such as linens, silverware, and glassware.
- Provided exceptional service to high volume of daily customers.
- Retrieved prepared orders from kitchen areas and promptly delivered to guests.
Education
High School Diploma -
Elko High School
Elko, NV06-2007
Skills
- Employee engagement
- Coaching and Mentoring
- Diversity and Inclusion
- Quality Control
- Workplace Safety
- Complaint resolution
Timeline
Digital Team Lead
Walmart
10.2023 - Current
Food Server
State Inn Cafe
09.2014 - 12.2021
CNA
Highland Manor Nursing Home
01.2012 - 04.2012
Food Server
JR's Bar and Grill
07.2010 - 05.2011
High School Diploma -
Elko High School
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