Melissa Cundiff

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
• Assisted in recruitment to build team of top performers.
• Gathered, organized and input information into digital database.
• Created weekly schedules to align with previous years sales.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Tracked substitutions and informed customers of changes.
• Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
• Helped customers locate products and checked store system for merchandise at other sites.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
• Loaded and unloaded orders at customer's homes or locations.
• Demonstrated strong attention to detail while handling complex or special requests from customers, ensuring their needs were met effectively.

• Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
• Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
• Managed inventory to ensure adequate supplies, effectively reducing costs and waste.
• Streamlined record keeping for better tracking of daily activities and animal health data.
• Oversaw care, grooming and medication of pets during temporary kennel stays.
• Improved kennel operations by implementing efficient scheduling and staff management strategies.
• Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
• Oversaw hiring processes for new staff members, ensuring a well-equipped team that maintained high standards of care.
• Led team meetings to discuss updates, provide training, and address any concerns or issues within the facility.
• Collaborated with veterinarians to ensure proper medical care for all animals under the facility''s care.
• Provided excellent customer service by addressing client inquiries promptly and professionally.
• Promoted positive interactions between staff members and animals through ongoing training sessions and workshops.

• I opened the restaurant.

• Counted money in house, set register and computers up for the day.

• Kept books and balances accurate.

• Set up cook line and sever alley for the arrival of cooks and servers.

• Did walkthroughs in coolers freezers cooklines server alleys restrooms dining room and outside including dumpster area.

• Made notes of things needing attention and on positive things seen to encourage employees doing a job well done.

• Open for business.

• I would then be anywhere needed. Helping host seat if needed helping servers with drinks or run food, help cooks in any way possible with cooking, expoingfood, helping prep or dish and of course handling any customer issues or operating issues.

• Over see all employees through out the day to be sure proper cleaning and restaurant procedures and rules are followed.

• Close end of day paperwork and make daily deposits. Keep work email up to date and handle any requests from superiors.

• Send daily emails of eod numbers to corporate.

• Make weekly schedules for employees according to previous years sales reports. Keep overtime to minimum. Do Payroll and check for errors then send to corporate to process.

• Hire new employees when needed and also reprimand or fire employees when needed.

• Keep employee records of attendance and work evaluations.

• Communicate with vendors, making orders, doing inventory and making necessary changes to keep food cost down.

• Do time and temperature data sheets to insure proper food temperatures and foodhandling.

• I opened the restaurant.

• Counted money in house, set register and computers up for the day.

• Kept books and balances accurate.

• Set up cook line and sever alley for the arrival of cooks and servers.

• Did walkthroughs in coolers freezers cooklines server alleys restrooms dining room and outside including dumpster area.

• Made notes of things needing attention and on positive things seen to encourage employees doing a job well done.

• Open for business.

• I would then be anywhere needed. Helping host seat if needed helping servers with drinks or run food, help cooks in any way possible with cooking, expoingfood, helping prep or dish and of course handling any customer issues or operating issues.

• Over see all employees through out the day to be sure proper cleaning and restaurant procedures and rules are followed.

• Close end of day paperwork and make daily deposits. Keep work email up to date and handle any requests from superiors.

• Send daily emails of eod numbers to corporate.

• Make weekly schedules for employees according to previous years sales reports. Keep overtime to minimum. Do payroll and check for errors then send to corporate to process.

• Hire new employees when needed and also reprimand or fire employees when needed.

• Keep employee records of attendance and work evaluations.

• Communicate with vendors, making orders, doing inventory and making necessary changes to keep food cost down.

• Do time and temperature data sheets to insure proper food temperatures and foodhandling.

• Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

• Promptly served all food courses and alcoholic beverages to guests.

• Skillfully anticipated and addressed guests' service needs.

• Consistently adhered to quality expectations and standards.

• Promptly served all food courses and alcoholic beverages to guests.

• Delivered exceptional, friendly and fast service.

• Assisted guests with making menu choices in an informative and helpful fashion.

• Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

• Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Promptly served all food courses and alcoholic beverages to guests.

• Regularly checked on guests to ensure satisfaction with each food course and beverages.

• Managed closing duties, including restocking items and reconciliation of the cash drawer.

• Examine animals to detect illness, injury, or disease, and to check physical characteristics, such as rate of weight gain
• Feed and water livestock; and monitor food and water supplies
• Inspect, maintain, and repair equipment, machinery, buildings, pens, yards, and fences
• Move equipment, poultry, or livestock from one location to another, manually or using trucks or carts
• Clean chicken houses, manure pitts below and equipment, using disinfectant solutions, push brooms, brushes, shovels, air hoses, water hoses, and/or pumps
• Collect, inspect; operate machines for egg washing, candling, and grading; and pack eggs in cartons

• Apply filler compound and coats of finish to floors in order to seal wood
• Remove excess glue from joints, using knives, scrapers, or wood chisels
• Inspect floors for smoothness
• Stack floor boards in position to feed into machines
• Strap finished stacks and label for delivery

• Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed
• Clean or sterilize dishes, kitchen utensils, equipment, or facilities
• Examine trays to ensure that they contain required items
• Take food orders and relay orders to kitchens or serving counters so they can be filled
• Stock service stations with items such as ice, napkins, or straws
• Prepare food items, such as sandwiches, salads, soups, or beverages
• Carry food, silverware, or linen on trays or use carts to carry trays
• Total checks, present them to customers, and accept payment for services

• Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts
• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met
• Disinfect equipment and supplies, using germicides or steam-operated sterilizers
• Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas
• Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers
• Dust and polish furniture and equipment
• Prepare rooms for meetings and arrange decorations, media equipment, and furniture for social or business functions

• Collect money for drinks served
• Check identification of customers to verify age requirements for purchase of alcohol
• Clean glasses, utensils, and bar equipment
• Balance cash receipts
• Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons
• Serve wine, and bottled or draft beer
• Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
• Clean bars, work areas, and tables
• Serve snacks or food items to customers seated at the bar
• Slice and pit fruit for garnishing drinks
• Arrange bottles and glasses to make attractive displays

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Check to ensure that appropriate changes were made to resolve customers' problems
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
• Operate computers programmed with accounting software to record, store, and analyze information
• Perform personal bookkeeping services
• Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks
• Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers
• Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software
• Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents
• Receive payment by cash, check, credit cards, vouchers, or automatic debits
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners

• Operate computers programmed with accounting software to record, store, and analyze information
• Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
• Perform personal bookkeeping services
• Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks
• Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software
• Receive, record, and bank cash, checks, and vouchers
• Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents
• Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures
• Calculate and prepare checks for utilities, taxes, and other payments
• Comply with federal, state, and company policies, procedures, and regulations

• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
• Receive payments and post amounts paid to customer accounts
• Review insurance policy to determine coverage
• Prepare insurance claim forms or related documents and review them for completeness
• Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors
• Calculate amount of claim
• Post or attach information to claim file
• Transmit claims for payment or further investigation