James Goans
Whitman,WV
Summary
Proven leader with extensive experience at Walmart, adept in Operations Management and fostering Teamwork and Collaboration. Enhanced team performance by over 30% through effective coaching, mentoring, and implementing daily workflow improvements. Excelled in maintaining high-quality standards and employee engagement, driving significant advancements in productivity and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Digital Team Lead
Walmart
Logan, WV
12.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Assisted in recruitment to build team of top performers.
- Evaluated customer needs and feedback to drive product and service improvements.
Overnight Team Lead
Walmart
Logan, WV
05.2023 - 12.2023
- Assisted in budget planning and cost control measures specific to the night shift''s operation expenses.
- Navigated complex problem-solving situations with creativity and adaptability, leading the team toward successful outcomes in challenging circumstances.
- Supported company initiatives related to sustainability efforts, waste reduction programs, or energy conservation measures on-site during the night shift.
- Balanced staffing needs by managing employee schedules and optimizing shift assignments based on individual strengths and workload demands.
- Implemented loss prevention measures during overnight hours, minimizing theft incidents and maintaining store security.
- Enhanced employee retention through supportive leadership and prioritizing open communication channels.
- Optimized workflow efficiency by identifying areas for improvement and providing targeted coaching to team members.
- Established rapport with vendors, streamlining delivery processes and improving overall supply chain efficiency during overnight hours.
- Championed continuous improvement efforts within the overnight team, reinforcing a culture of excellence and commitment to best practices.
- Provided ongoing training opportunities to develop team members'' skills, empowering them for career advancement within the company.
- Conducted regular performance evaluations for overnight staff, offering constructive feedback and setting clear expectations for growth.
- Increased overnight productivity by implementing efficient task delegation and team management strategies.
- Maintained a safe and secure work environment for all team members by enforcing company policies and safety regulations.
- Streamlined inventory management processes during overnight hours, ensuring accurate stocking of shelves and proper product rotation.
- Fostered a positive work atmosphere, motivating team members to achieve their highest potential performance levels.
Digital Personal Shopper
Walmart
08.2021 - 05.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Kitchen Manager
Captain D's Seafood
05.2020 - 05.2021
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
Education
High School Diploma - Mathematics
Logan High School
Logan, WV05.2010
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Quality Control
- Workplace Safety
- Schedule Management
- Complaint resolution
- Operations Management
- Employee Evaluation
- Regulatory Compliance
- Key Performance Indicators
- Equipment Maintenance
- Talent Acquisition
- Resource Allocation
- Employee engagement
- Problem-Solving
- Teamwork and Collaboration
- Team Supervision
- Team motivation
- Staff Training
- People Management
- Work Planning and Prioritization
- Conflict Resolution
- Daily workflow improvement
- Goal Setting
- Mentoring
- Coaching
- Cash Handling
- Giving Constructive Feedback
- Onboarding and Orientation
- Leadership
- Multitasking
Timeline
Digital Team Lead
Walmart
12.2023 - Current
Overnight Team Lead
Walmart
05.2023 - 12.2023
Digital Personal Shopper
Walmart
08.2021 - 05.2023
Kitchen Manager
Captain D's Seafood
05.2020 - 05.2021
High School Diploma - Mathematics
Logan High School