Julissa Gamez
Brooklyn,NY
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Server
Ssp America JFK Airport
New York, NY
09.2015 - 12.2020
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Serpentine
New York, NY
07.2023 - 05.2025
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Server
The Joyce Public House Restaurant
New York, NY
03.2022 - 04.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Tir Nag Nog
New York, NY
04.2021 - 08.2024
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
High School Diploma -
San Antonio Institute
11.2013
Skills
- Customer service
- Adaptable and flexible
- POS operation
- Point-of-sale system
- Hostess support
- Strong multitasking
- Team collaboration
Languages
English
Spanish
Timeline
Server
Serpentine
07.2023 - 05.2025
Server
The Joyce Public House Restaurant
03.2022 - 04.2025
Server
Tir Nag Nog
04.2021 - 08.2024
Server
Ssp America JFK Airport
09.2015 - 12.2020
High School Diploma -
San Antonio Institute