Barbara Goode
Kenosha
Summary
Dynamic Economic Support Specialist Lead with a proven track record at the County of Kenosha, excelling in policy interpretation and compliance monitoring. Adept at problem-solving and maintaining documentation accuracy, I effectively assess client needs and ensure program integrity, contributing to improved service delivery and client satisfaction.
Overview
17
17
years of professional experience
Work History
Economic Support Specialist
County of Kenosha
Kenosha
08.2012 - Current
- Research, interprets, and explains state, and local policies governing eligibility, legal rights and responsibilities of applicants and participants.
- Assess individuals and families and make referrals to other units within the agency as well as to outside agencies as appropriate; receive and process referrals from other agencies.
- Develop and maintain the ability to problem-solve and to perform duties in an independent manner while exercising good judgment.
- Use discretion with clients; observe rules of confidentiality and maintain non-judgmental attitude.
- Maintain up-to-date job knowledge and education in appropriate in-service education programs to maintain competence and satisfactory job performance; participate in regularly scheduled staff meetings; attend all mandatory training sessions.
- Maintain a current understanding of the policies and procedures provided through update memos and on-line handbooks.
- Review cases for program integrity. Refer suspected fraud cases to fraud coordinator. Required to determine amount of over-under issuance for reconciliation and fraud cases as needed. Assist with Fair Hearing by gathering verification from internet, financial institutions and gathering documentation on questionable data.
- Maintained accurate records of all interactions with clients in a timely manner.
- Participated in staff training sessions on new policies and procedures.
Admission/Release Specialist with Kenosha County Sheriff's Department
County of Kenosha
Kenosha
07.2008 - Current
- Records arrest, booking, and release information; records, and maintains records of all inmate transactions; checks release dates and confinement time for accuracy; informs Corrections Officers to be released; checks court orders for requirements and to verify that release of detainee is appropriate; arranges holds, transportation, and extraditions.
- Interviews persons who have been arrested in order to obtain and record personal, medical, mental health information, and criminal charges against detainees; explains criminal charges, release options, and procedures to detainees.
- Conducts routine warrant checks on inmates at booking and released.
- Prepares daily transportation reports for inmates Court hearings; processes bails request; provides public and family status information on inmates; explains jail or detention facility regulations.
Education
Associate of Arts and Sciences (AAS) - Criminal Justice and Corrections
Tidewater Community College
01.1996
NA - Criminology
Carteret Community College
Morehead City, North Carolina01.1994
Skills
- Strategic Planning
- Policy interpretation
- Documentation accuracy
- Compliance monitoring
- Document processing
- Data analysis
- Problem-solving aptitude
Awards
Outstanding Income Maintenance/Economic Support Specialist, Wisconsin Social Services Association 2018 and 2023
Timeline
Economic Support Specialist
County of Kenosha
08.2012 - Current
Admission/Release Specialist with Kenosha County Sheriff's Department
County of Kenosha
07.2008 - Current
Associate of Arts and Sciences (AAS) - Criminal Justice and Corrections
Tidewater Community College
NA - Criminology
Carteret Community College