Detail-oriented professional with experience in case management, treatment planning, and eligibility determination for state assistance. Managed a own caseload, coordinated care conferences, and developed individualized treatment plans. Skilled in client advocacy, policy compliance, and interdisciplinary collaboration within healthcare and social services environments.
Authorized to work in the US for any employer
Overview
24
24
years of professional experience
Work History
Economic Support Specialist
Calumet County
Chilton, WI
04.2024 - 07.2026
Determined eligibility for state assistance by gathering information through telephone interviews and processing submitted applications, ensuring accurate benefits determination based on policy and required verifications
Economic Support Specialist
Fond du Lac County
Fond du Lac, WI
03.2021 - 04.2024
Determined eligibility for state assistance by gathering information through telephone interviews and processing submitted applications, ensuring accurate benefits determination based on policy and required verifications
Treatment Plan Facilitator
Premier Medical Staffing- Winnebago Mental Health Institution
Oshkosh, WI
03.2020 - 02.2021
Prepared treatment plans for new admissions, ensuring individualized care and compliance with institutional standards
Wrote SMART short and long term goals based on the reason for admission, improving goal clarity and treatment effectiveness
Followed up with treatment team to ensure interventions aligned with individualized goals, enhancing treatment outcomes
Scheduled staffings and made changes or updates to individuals' treatment plans, maintaining up-to-date and relevant care strategies
Case Manager
The Arc Fond du Lac- Non-profit
Fond du Lac, WI
10.2017 - 02.2020
Managed case load of around 35 clients, ensuring timely and effective service delivery
Implemented strategies to promote members' health, safety, and independence while respecting their rights, resulting in improved client well-being
Coordinated and participated in care conferences every 6 months with members, supports, and providers to assess and reassess long-term care needs and coordinate appropriate interventions
Provided training for direct support workers and conducted their reviews, enhancing staff competency and service quality
Specialist
Army / US
06.2002 - 01.2005
Education
Bachelor of Science - Criminal Justice
Kaplan University
01.2016
Skills
Policy Interpretation
Goal Setting
Customer Service
Direct Support
Outdoor work experience
Case Management
Eligibility Determination
Treatment Planning
Interdisciplinary Collaboration
Personal Information
Work Permit: Authorized to work in the US for any employer
Visa Status: Authorized to work in the US for any employer
Timeline
Economic Support Specialist
Calumet County
04.2024 - 07.2026
Economic Support Specialist
Fond du Lac County
03.2021 - 04.2024
Treatment Plan Facilitator
Premier Medical Staffing- Winnebago Mental Health Institution
Economic Support Specialist at Department Of Children and Families, State of FloridaEconomic Support Specialist at Department Of Children and Families, State of Florida