Summary
Overview
Work History
Education
Skills
Timeline
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Barbara Goodman

Bakersfield,CA

Summary

Im a hardworking and passionate Newly Licensed Mortgage Loan Officer with strong organizational and time management skills and am eager to secure Sponsorship/Employment. Im Ready to learn, work, and to help the team achieve company goals.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Call Center Solutions
01.2005 - 05.2006
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Worked flexible hours across night, weekend and holiday shifts.

Telemarketer

Prescription Discount Company
01.2004 - 01.2005
  • Completed daily cold calling and outreach to generate leads for sales team.
  • Made average of 100 outbound calls per day.
  • Called prospective customers in designated market area to qualify leads for prescription discount program being offered.
  • Recorded and updated customer information in online systems.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals.
  • Qualified leads and set up customer appointments for outside sales team.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Recorded contact information of customers and potential customers in internal database.

Education

NMLS #2439963

Mortgage Loan Officer

High School Diploma -

NHS
Bakersfield, CA

Skills

  • Licensed Mortgage Loan Originator
  • Cultural Awareness
  • Goal Oriented
  • Attention to Detail
  • Organizational Skills
  • Money Handling Abilities
  • Customer Service
  • Time Management
  • Recordkeeping
  • MS Word
  • Good Telephone Etiquette
  • Task Prioritization

Timeline

Customer Service Representative

Call Center Solutions
01.2005 - 05.2006

Telemarketer

Prescription Discount Company
01.2004 - 01.2005

NMLS #2439963

Mortgage Loan Officer

High School Diploma -

NHS

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Barbara Goodman