Barbara Goodman
Bakersfield,CA
Summary
Im a hardworking and passionate Newly Licensed Mortgage Loan Officer with strong organizational and time management skills and am eager to secure Sponsorship/Employment. Im Ready to learn, work, and to help the team achieve company goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Call Center Solutions
2005.01 - 2006.05
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted available products and services to customers during service, account management, and order calls.
- Worked flexible hours across night, weekend and holiday shifts.
Telemarketer
Prescription Discount Company
2004.01 - 2005.01
- Completed daily cold calling and outreach to generate leads for sales team.
- Made average of 100 outbound calls per day.
- Called prospective customers in designated market area to qualify leads for prescription discount program being offered.
- Recorded and updated customer information in online systems.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals.
- Qualified leads and set up customer appointments for outside sales team.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Recorded contact information of customers and potential customers in internal database.
Education
NMLS #2439963
Mortgage Loan Officer
High School Diploma -
NHS
Bakersfield, CASkills
- Licensed Mortgage Loan Originator
- Cultural Awareness
- Goal Oriented
- Attention to Detail
- Organizational Skills
- Money Handling Abilities
- Customer Service
- Time Management
- Recordkeeping
- MS Word
- Good Telephone Etiquette
- Task Prioritization
Timeline
Customer Service Representative
Call Center Solutions
2005.01 - 2006.05
Telemarketer
Prescription Discount Company
2004.01 - 2005.01
NMLS #2439963
Mortgage Loan Officer
High School Diploma -
NHS
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