Barbara Gove
Cobb,CA
Summary
I have a diverse background in customer service from my previous jobs along with my own business. In running my own business I have experience in scheduling, time management, and money management. I also have a lot of experience in handling and caring for a variety of animals from squirrels all the way up to horses. I enjoy helping others and exceeding expectations put upon me.
Overview
10
10
years of professional experience
Work History
Business Owner
Stiles Property Clearing Services
Cobb, CA
07.2022 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting and exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Make sure the schedule is correct and efficient to maintain customer satisfaction.
- Training employees on the best way to handle customers, care for equipment, and do the jobs efficiently with attention to detail to leave customers satisfied with the services we provide.
Gas Station Attendant/Clerk
Cobb Pacific
Cobb, CA
11.2021 - 01.2023
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Checked customer identification for alcohol and tobacco products.
- Built trustful relationships with customers to encourage return visits.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Assisted with inventory management, helping to keep stock levels consistent and uptodate.
- Handled customer inquiries and resolved issues promptly, ensuring repeat business.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
- Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Promoted special offers and discounts to customers to maximize sales.
- Followed safety protocols while working, avoiding accidents and injuries.
- Removed safety hazards, soiled items, and trash from customer areas.
- Monitored and maintained organized work space, confirming efficient operations.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Strengthened relationships with vendors by maintaining open lines of communication and addressing concerns promptly.
- Trained to fill in for the manager when needed. Those job duties included ordering product, pricing, inputting invoices into the system, updating paperwork (How much was money was brought in the previous day, how much fuel was purchased, documenting if the register wash short or over), putting cash into the ATM, counting product, and getting the money ready to be taken to the bank.
Cash Cage
Twin Pine Casino & Hotel
Middletown, CA
08.2014 - 02.2015
- Maintained accurate and up-to-date records of all transactions, ensuring easy retrieval and analysis when required.
- Facilitated interdepartmental collaboration by maintaining strong working relationships with key stakeholders in finance, security, gaming floor management teams.
- Increased employee morale and retention through fostering a supportive work culture and open lines of communication.
- Cashed checks and paid out money by verifying correct signatures, numerical amounts, and sufficient funds in accounts.
- Assisted guests with credit card advances, chip cash-outs and check cashing.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Handled currency conversions into correct combinations of bills and coins to serve casino patron needs.
- Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
Education
High School Diploma -
Middletown High School
Middletown, CA05.2014
Skills
- Customer Service & assistance
- Cleaning and sanitation
- Teamwork and Collaboration
- Problem-Solving
- Cash Handling
- Stocking
- Operating cash register
- Reliability and punctuality
- Heavy Lifting
- Sales assistance
- Patience and Empathy
- Fuel safety
- Cleanliness and hygiene
- Cash register balancing
- Safety protocol knowledge
- Age Verification
- Organizational abilities
- Inventory/Ordering
- Self-Motivation and Initiative
- Adaptability and Resilience
- Sales and Upselling Techniques
- POS Systems
- Propane Sales & Tank filling
- Basic Vehicle Maintenance
- Equipment Troubleshooting
- Cleaning procedures
- Valid Driver's License
- Safety awareness
- Time Management
- Decision-Making
- Critical Thinking
- Good Judgment
- Attention to Detail
- Strong work ethic
- Quick learner
Timeline
Business Owner
Stiles Property Clearing Services
07.2022 - Current
Gas Station Attendant/Clerk
Cobb Pacific
11.2021 - 01.2023
Cash Cage
Twin Pine Casino & Hotel
08.2014 - 02.2015
High School Diploma -
Middletown High School