Barbara Hawkins

• Evaluated employee performance regularly against established benchmarks for growth opportunities and areas requiring improvement.
• Trained, scheduled and evaluated 12 employees.
• Developed and implemented strategies to improve team productivity and efficiency.
• Developed standard operating procedures for team to follow and maintained records of activities.
• Managed vendor relationships for cost-effective procurement of goods and services, improving profitability.
• Kept corporate departments and customers updated on critical shipments.
• Organized warehouse space and planned layouts to allow for maximum storage capabilities.

• Provided tools ( Metrics ) and systems to t operations team to ensure that continuous improvement and compliance objectives are met
• Verifying that finished goods, packaging, ingredients, and new product development meet all established specifications and standards.
• Improved product quality by implementing comprehensive testing procedures and documenting results.
• Consulted manuals and process documents to investigate malfunctions.
• Monitored KPIs to proactively address bottlenecks and quality issues.
• Created and revised procedures, checklists and job aids to reduce errors.
• Supported successful product launches by conducting pre-release testing to confirm compliance with customer expectations and industry standards.
• Examined products for imperfections and defects.
• Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
• Weighed products prior to shipment to confirm accuracy.
• Streamlined QA processes for increased efficiency, reducing time spent on repetitive tasks.
• Participated in departmental meetings to establish short- and long-term strategy.
• Used Oracle ( ERP Systems) to create presentations, flowcharts and graphs detailing data analysis results.
• Minitab, Discover, Oracle and PowerPoints to create presentations, flowcharts and graphs detailing data analysis results.

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• Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
• Participated in ongoing professional development programs focused on staying current with emerging industry trends and advancements in technology impacting field of quality assurance.
• Administered 12 per year which included but not limited to food safety and HACCP auditing internal quality audits and assessed results to inform corrective action measures.
• Increased accuracy of defect detection by creating and implementing standardized testing protocols.
• Developed and maintained quality assurance procedure documentation Spearheaded and recorded findings of inspection process, collaborating with quality team to implement corrective actions.
• Contributed to cost reduction initiatives by identifying opportunities for process improvements related to product design or manufacturing methods that could impact overall quality levels positively.
• Created and collaborated in implementation and maintenance of customer complaint log.
• Liaised with vendors and end-users to uncover system optimization opportunities.
• Utilized quality control software to track and analyze product data.
• Drafted performance and quality assurance reports and presented findings at weekly and monthly quality meetings.
• Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
• Addressed non-conformance issues, pausing production to correct errors.
• Updated quality control records and reports.
• Provided feedback to production team regarding product quality.
• Spearheaded efforts to achieve and maintain ISO certification for organization, showcasing commitment to delivering high-quality products and services.
• Performed root cause analysis on identified defects, contributing to effective problem resolution and prevention strategies.
• Collaborated with cross-functional teams to address quality issues and implement corrective actions.
• Provided technical support to production personnel.
• Assisted in developing inspection and testing protocols.
• Evaluated supplier performance, ensuring adherence to strict quality requirements and timelines for delivery of components or materials.
• Followed standard operating procedures for inspections and tests.
• Followed safety protocols while handling hazardous materials.
• Partnered with engineering teams to develop robust solutions for recurring quality issues.
• Edited, proofed and critiqued internal documents to improve clarity.
• Investigated customer complaints to take necessary corrective actions.
• Reduced product returns by proactively addressing potential quality concerns during manufacturing procedure
• Conducted thorough audits of production facilities, ensuring compliance with industry standards and regulations.
• Maintained detailed records of test results, providing valuable data for future process improvements.
• Operated and maintained testing equipment.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Enhanced customer satisfaction by identifying and resolving product defects in timely manner.
• Served as subject matter expert within organization, providing guidance on best practices for maintaining high levels of quality assurance across all functions.
• Trained other workers in inspection and testing procedures.
• Developed training materials, SOPs and work instructions to supplement new team member onboarding.
• Recorded inspection and test results on data sheets.
• Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
• Developed training materials for new hires, fostering culture of continuous improvement within QA team
• Analyzed quality and performance data to support operational decision-making.
• Monitored product quality at all stages of production process.
• Managed multiple projects simultaneously, ensuring timely completion of all QA tasks and deliverables.
• Defined and implemented quality initiatives to reduce risk.
• Presented findings from audits to management teams, driving improvements in overall operational performance.
• Assisted in development and implementation of automated testing tools for improved efficiency and accuracy in QA processes.
• Passionate about learning and committed to continual improvement.
• Cultivated interpersonal skills by building positive relationships with others.
• Demonstrated creativity and resourcefulness through development of innovative solutions.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Developed and maintained courteous and effective working relationships.
• Developed strong communication and organizational skills through working on group projects.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Resolved problems, improved operations and provided exceptional service.
• Organized and detail-oriented with strong work ethic.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Worked flexible hours across night, weekend, and holiday shifts.
• Excellent communication skills, both verbal and written.
• Recorded and interpreted laboratory results to present to senior colleagues.
• Reduced turnaround time for test results by optimizing workflows and laboratory procedures.
• Trained and supervised junior technicians in laboratory protocols.
• Collaborated with researchers and scientists to design and execute experiments.
• Enhanced laboratory efficiency by streamlining processes and implementing new technologies.
• Coordinated cross-functional projects involving multiple departments or facilities to achieve shared objectives efficiently and effectively.
• Conducted CAP studies and performed daily quality control runs and biannual CVM tests.
• Maintained compliance with regulatory requirements by staying current on industry standards and updating policies accordingly.
• Facilitated troubleshooting efforts during unexpected challenges or crises while maintaining composure under pressure.

• Hired bring order to unstructured Quality Control Lab of Fatty Acids, Specialty Acids manufacturing plant that lacked critical protocols/procedures, properly trained technicians, audit readiness, and proper lab documentation
• Accountable for routine QA lab operations and performance of 12 chemists, trained with R&D for new products, and process/formula improvements.
• Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
• Acted as liaison between upper management and staff members, promoting positive working relationships built on trust.
• Liaised between internal departments and external partners to promote efficient communication and collaboration.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Gathered, organized and input information into digital database.
• Aided in development of training materials, contributing to ongoing education of team members and improved performance outcomes.